We have been seeing multiple reports about the Maps app no longer providing voice instructions when starting turn-by-turn directions. If you're hitting this issue please check the following:
- To start voice navigation make sure you hit the 'Go' button on a route after you get directions
- Voice navigation will only be provided if the app sees an accurate location fix from GPS and detects the location moving. You should see the instructions at the top updating as you move through the route. If your location is not moving on the map and the instructions are not changing as you move it is possible the app is not seeing a GPS fix, the latest versions of the app should show a No GPS Signal message at the bottom of the screen. You can also try checking other apps or outside of guided to see if your location is being displayed and updates properly.
- Check the media volume on your phone. To do so, press the volume up button and then expand the volume control to check the volume for media + apps. The voice instructions are controlled by that slider and not the ringtone one.
- Voice instructions can be muted in the Maps app and the app will remember your preference so double check the instructions are not muted. To do so, when you're in the turn-by-turn screen tap on the ... menu at the bottom. You should see a mute/unmute button, toggle it to make sure it's not muted.
- Sometimes connection to certain Bluetooth devices can cause issues. If you're connected to a Bluetooth device, try disconnecting it (or turning Bluetooth off on your phone) temporarily and see if that lets you hear the voice instructions.
- We released some changes on how voice instructions are handled in the Maps app on the latest update so make sure you have version 5.1611 or higher.
If after checking for the above you're still unable to hear voice instructions in the Maps app please reply to this thread with the following information:
- Your OS version
- Your Maps app version
- What language are you running the OS in?
- What language are you running the Maps app in? If you're not sure share the list of languages you have set on your language list from top to bottom.
- Do you have Cortana enabled or disabled?
- Do you see your location updating on the map when you're in guided navigation?
- Can you hear any other sounds from the Maps app in guided (e.g. speed limit alert or beeps when an instruction is near)?
- Are you connected to any Bluetooth device?