No voice directions for Windows 10 Maps

Very simply I have no voice directions when using the app on my Nokia Lumia 520. Any ideas of how to resolve please.   
 

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Last updated August 19, 2019 Views 13,430 Applies to:
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Very simply I have no voice directions when using the app on my Nokia Lumia 520. Any ideas of how to resolve please.   

I have a related problem---no voice directions in Windows 10 Maps on my Dell Venue 11 Pro Windows tablet. 
It is the only app I have the problem on.  For example, the voice guidance in Maps Pro works just fine.

Location gives full access to Maps.  Language is set to English.

During two hours of remote access help from Microsoft tech. spt. (including two deletions and reinstallations of Maps) the problem did not change.

Other aspects of the app work fine (directions list, map location depictions, etc.).

Any suggestions? 

Thanks.

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What language are you running the app in? English (United States) as well? Even if the speech package can't be downloaded it should at least be speaking partially. What OS version are you running? Also, are you connected to a Bluetooth device?
- Analy
Senior Program Manager @ Microsoft

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