Thanks. Is your device on the compatibility list provided by the computer manufacturer?
Try doing a repair install. A repair Install keeps everything including Files and applications and reinstalls Windows.
http://www.yourwindowsguide.com/2016/06/how-to-...
http://www.tenforums.com/tutorials/16397-repair...
The best and the easiest way is to use first method in the first article.
Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do
more harm than good sometimes.