win 10 photos app "remote procedure call failed"

there was no problems before, but then, after a normal reboot, suddenly, the photo app stopped working, and if i open the photo app be itself, it closes itself without crashing or any notices

, and when i click to open a photo, it shows a short 2 line notice stating the location of the image, and "the remote procedure call failed."

and an option to say OK

i've searched the internet, and i tried opening services, and then tried to change the values of "remote precedure service" to automatic and "remote precedure service locator" to manual

but i can't change both of the values, (but they are by defualt already setted to those settings)

i went to task manager->service to try to turn them off, but got declined.

what should i do?

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Last updated December 9, 2019 Views 79,261 Applies to:

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Hi Vicy,

Thank you for posting your query in Microsoft Community.

I suspect there might be some issue with Photo app database. Check for any update for photo app in Windows Store, if available install the same. Most probably it will fix the issue.

Also follow the below mentioned methods to fix the issue.

Method 1:

Try to run the built-in Windows Store Apps troubleshooter and check if it helps.

* Press Windows Key then type ‘troubleshoot’, select the Troubleshooting from the list and hit Enter

* Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list and see if it works.

Method 2:

Try to reset the Photo app database by following the below steps.

* Press Windows Key + R

* Copy/paste or Type the following path into the run command

%appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

* Erase all the contents of that folder and then try to open the Photo app to check if problem still persist

Let us know if problem still persist, we're glad to assist you.

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thankyou, but i've just tried out both of the problems, and they didn't work..

the troubleshooting reseted the temporary files, and said that did not detect a Microsoft account even though I've log-in to one in the store app

and as to deleting appdata folder, that didn't work either

how else can i fix this problem?and just to add (even though it's compulsory), but i've just restarted my computer, and it has been updated, and problem still persists

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I tried both above steps as well but they did not resolve the issue.

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Your specific issue is because Ccleaner has deleted files necessary for the photo app to run

Crash: "The remote call to procedure failed" when opening a picture from File Explorer

From Microsoft

This crash is a very specific issue that is caused by using a registry cleaner like CCleaner. This tool deletes important files for the Photos app. These files will normally be fixed with installing a Photos app update. We recommend not using CCleaner because it can cause a lot of unexpected behavior.

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Sadly this hasn't worked for me either. Digging around the internet didn't result in any solution either, I only know that other experience this too. I hope a way to solve this problem will be found as it is seriously annoying not to be able to view any photos.

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sorry, what?

CCcleaner? i've never heard of such program;

and....

how do i update the photos app? i go the the app store, and find "microsoft photts", but there's only an "open" option, and no "update" option.....

i first thought of re-installing the app, but i can't uninstall it....

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Method 2 worked for me, thanks!

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Neither of these methods worked - the troubleshooter found no problems and the LocalState directory is empty

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None of the above method worked for me.

Often Reinstalling the Program or App resolves the problems and errors.

so I just uninstalled that default app and then reinstalled it.

The Question is how you uninstall and reinstall Default apps in Window 10?

This method needs 'No Download'.

Use PowerShell to Uninstall Built-in Apps

You can uninstall most of the built-in apps — even ones that don’t normally offer an “Uninstall” option — with a PowerShell cmdlet. This trick won’t allow you to remove a few of the most important built-in apps, including Cortana and Microsoft Edge. If you try, you’ll see an error message saying they can’t be removed.

First, open PowerShell as administrator. Open the Start menu, search for “PowerShell,” right-click the PowerShell shortcut, and select “Run as administrator.” Agree to the UAC prompt.

Copy and paste one or more of the following commands into the PowerShell prompt, pressing Enter after each one to remove the apps you don’t want on your Windows 10 system:

Uninstall 3D Builder:

Get-AppxPackage *3dbuilder* | Remove-AppxPackage

Uninstall Alarms and Clock:

Get-AppxPackage *windowsalarms* | Remove-AppxPackage

Uninstall Calculator:

Get-AppxPackage *windowscalculator* | Remove-AppxPackage

Uninstall Calendar and Mail:

Get-AppxPackage *windowscommunicationsapps* | Remove-AppxPackage

Uninstall Camera:

Get-AppxPackage *windowscamera* | Remove-AppxPackage

Uninstall Contact Support:

This app can’t be removed.

Uninstall Cortana:

This app can’t be removed.

Uninstall Get Office:

Get-AppxPackage *officehub* | Remove-AppxPackage

Uninstall Get Skype:

Get-AppxPackage *skypeapp* | Remove-AppxPackage

Uninstall Get Started:

Get-AppxPackage *getstarted* | Remove-AppxPackage

Uninstall Groove Music:

Get-AppxPackage *zunemusic* | Remove-AppxPackage

Uninstall Maps:

Get-AppxPackage *windowsmaps* | Remove-AppxPackage

Uninstall Microsoft Edge:

This app can’t be removed.

Uninstall Microsoft Solitaire Collection:

Get-AppxPackage *solitairecollection* | Remove-AppxPackage

Uninstall Money:

Get-AppxPackage *bingfinance* | Remove-AppxPackage

Uninstall Movies & TV:

Get-AppxPackage *zunevideo* | Remove-AppxPackage

Uninstall News:

Get-AppxPackage *bingnews* | Remove-AppxPackage

Uninstall OneNote:

Get-AppxPackage *onenote* | Remove-AppxPackage

Uninstall People:

Get-AppxPackage *people* | Remove-AppxPackage

Uninstall Phone Companion:

Get-AppxPackage *windowsphone* | Remove-AppxPackage

Uninstall Photos:

Get-AppxPackage *photos* | Remove-AppxPackage

Uninstall Store:

Get-AppxPackage *windowsstore* | Remove-AppxPackage

Uninstall Sports:

Get-AppxPackage *bingsports* | Remove-AppxPackage

Uninstall Voice Recorder:

Get-AppxPackage *soundrecorder* | Remove-AppxPackage

Uninstall Weather:

Get-AppxPackage *bingweather* | Remove-AppxPackage

Uninstall Windows Feedback:

This app can’t be removed.

Uninstall Xbox:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

How to Reinstall All Built-in Apps

If you decide you want the pre-installed apps back, you can get them back with a single line of PowerShell code. Again, open a PowerShell window as Administrator. Copy and paste the following line into the PowerShell window and press Enter:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

This tells Windows to install those default apps again. Give it some time and allow it to finish, even if nothing appears to happen at first. Even if you see an error message, restart and examine your Start menu — you may just have all those default apps back again, anyway.

First, It  will do the job in all conditions but it will take some time so do not interfere with it while it is processing even it shows some errors but let it work and at the end your problem will be resolved.

Second, It will restore the default apps only and will do nothing to the optional apps.

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Vicy

I have had so many problems with win 10 upgrade. I do have a suggestion for you, as I type, it works for me.

I have had problems with Start Button, loading photos & music.

Suggest, in the first instance,  that you change your default viewer to old fashioned 'Windows Photoviewer'. As default it is only set to open on 2/12 applications. I have set it to open all photo files.

On the 'sound side' of things if you have problems, then set good old Media Player as default.

TOTALLY FORGET WIN 10 PHOTOS & GROOVE MUSIC. These Apps have  caused me grievance but it is a way round them.

I am totally confident, when issues sorted, win 10 will eventually be good. (have to hope so anyway)

Chris

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