Questions regarding change in AOL sign-in functionality and Windows Mail app

On my laptop I've been checking my AOL e-mail via the Windows Mail app.  This morning I got an e-mail from AOL that has raised some concerns about whether Windows Mail will remain synced with my AOL account in the future:

We’ve noticed that you’re using non-AOL applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in method. To protect you and your data, AOL will no longer support the current sign-in functionality in your application starting on October 20, 2020. This means that you will need to take one of the steps below to continue using your AOL Mail without interruption. 

One of the options this e-mail mentions is using a third-party app password (regarding two-factor authentication), but I am unsure if trying this method will result in complications I cannot remedy on my own.

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Hi Anand. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

Gmail and Yahoo also have this, although I think it's mainly to scare users to stay with the web mail app to keep seeing their ads. The more millions who read AOL mail in the Mail app ad-free, the less ad income for AOL.

AOL appears to have the same Security setting to allow "Less Secure apps" - ones which don't require you to sign into separately to read your mail. Go here to see if you can set this now, and if not we'll find out what else is required:
https://www.systoolsgroup.com/aol-backup/allow-...

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

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The Security page has changed.  The options available are as follows:

  • How you sign in
  • Phone numbers
  • E-mail addresses (used for recovery purposes)
  • Two-step verification process
  • Generate app password (the option I mentioned previously)

There is no item for allowing apps that use less secure sign-in protocols, so this likely isn't a scare tactic.

On a related note, I use my iPhone's Mail app to check my e-mail there, and re-syncing with AOL's new sign-in protocols there was quick and easy.

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I'm not sure how Generate App password would work with Windows Mail app but you can try it and if you don't like then change to another.

I can't find any more detail from AOL on this, but if they really plan on disabling millions of their Mail subscribers who use Windows 10 Mail then that may finally be the end of them. I know for almost a decade they kept charging subscribers to use their browser until it dawned on most of them there were better free browsers.

Please keep us posted on what you find, to help others.
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Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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I received the same message:

We’ve noticed that you’re using non-AOL applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in method. To protect you and your data, AOL will no longer support the current sign-in functionality in your application starting on October 20, 2020. This means that you will need to take one of the steps below to continue using your AOL Mail without interruption.

And a number of options.  But I need to better understand the message first.  What might be the "non-AOL applications" I may be using? I am not aware that I am using "third party email" etc.

What does "AOL will no longer support the current sign in functionality" mean?

Once I understand these terms I may be able to make a choice of options............maybe!

Thanks for your help.

Michelle


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Hello. I received the same letter. I don't understand it either. I most commonly open my desktop with Google Chrome. Then I select AOL Mail from my pre-set tabs across the top. I get the main page of AOL with news stories and ads. From there I click on my In Box.

My AOL mail has been sync-ed to my Iphone 8 for a long time. (but not my AOL calendar sadly).

Is AOL wanting me to make my initial desktop sign on to AOL and not Google Chrome? The end result is the same because I see all the ads!

As for my cellphone I have the AOL app which has occasional pop ups for news before I put in my security code. But I simply go to the Mail icon on my cell (which btw is the first icon) and I see my zillions of emails.

So what do you think I might need to do?

Thanks.

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I have recieved the same message from AOL, and I use Microsoft Outlook, which I assume in their terms is a third party application. It is also an application used by many people - can Microsoft offer specific advice so that we can continue to synchronis Outlook wit the AOL server.

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You're safe with accessing your AOL e-mail via a browser like Edge or Chrome, as accessing AOL's page would require inputting your log-in credentials that way.  This message from AOL concerns accessing AOL e-mail through apps such as your phone's built-in app, Windows Mail, the Gmail app, or Outlook.

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You're safe with accessing your AOL e-mail via a browser like Edge or Chrome, as accessing AOL's page would require inputting your log-in credentials that way.  This message from AOL concerns accessing AOL e-mail through apps such as your phone's built-in app, Windows Mail, the Gmail app, or Outlook.

I understand that I am safe if I use AOL email via a browser. But I want to continue using Outlook and synchronising with the AOL server to obtain my emails. 

I have generated a password as instructed by the AOL link sent in their advisory email and started to follow the steps below, but I have not been prompted to update my password.

How do I achieve this ?

  1. Go to your AOL account on your Outlook app
  2. Check for new email
  3. You'll be prompted to update your password
  4. Copy the app password above and paste it into the password field

The AOL help offered on their webpage does not give any further specific advice.

 

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Thank you.

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I'm with you Michelle.  Did you get any replies?  I'm not aware I'm using any third party apps to access my AOL mail.

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Last updated June 7, 2021 Views 26,088 Applies to: