outlook notification alerts not working on windows 10

Hi, could someone please help me, I updated to windows 10 from 8.1 a while ago now and the email notifications on my outlook app were working on and off, sometimes I would receive an alert and pop up in the corner sometimes I wouldn't, it seemed very temperamental. Now for the last month or so I'm getting no alerts at all, I checked the app settings and the notifications are turned on but I notice reading on the forum somewhere to go to main settings - notifications and actions - down to show notifications from these apps and make sure the outlook app button is checked on, which I did but I haven't got one, all I have is skype and windows feedback. Please can anyone help me to solve this problem.

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Hi,

Thank you for posting your query on Microsoft Community.

Kindly reply:

By "Outlook app" do you mean Windows 10 Mail App or any other? Please mention the name of the application.

If you are referring to the Mail app, then following the steps below:

1. Open Windows 10 Mail App.

2. Click on the Gear (Settings) icon and then select Notifications.

3. Check the box for Apply to all accounts, if you wish to receive notifications for all accounts and then under Show in Action Center turn the switch to On.

4. Check the box for Show a notification banner.

Hope this helps. Please respond if you have further related queries.

Regards,

Jesinta Rozario

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Hi, yes I am referring to the windows 10 mail app and I have already done all of that which you have suggested and it is all turned on correctly and the notifications still do not work.

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Can someone help me with my question please.

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Hi,

Thank you for keeping us posted.

I understand your concern and will certainly help you with the issue.

To assist you better, could you please tell me do you receive any error message?

Meanwhile, I suggest you to run app troubleshooter and check if it helps.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps 

Please get back to us with updated status, we will be happy to assist you.

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Hi,  thank you for replying to me, I very much appreciate it, the other person didn't bother to answer me back. There is no error message, I just do not get any email notifications, all my settings are correct and I used the app trouble shooter as recommended, it found nothing. The only way I know if I have emails is having to keep opening the mail app and syncing each time. I do not get any screen notifications or sound alerting me to incoming mail like I used to.

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Hi, 

Thank you for keeping us updated. 

I suggest you to remove and re-add Windows 10 Mail app and check if it helps. 

To remove and re-add Windows 10 Mail app please follow the steps below: 

  1. Open Windows PowerShell as an Administrator. 
    1. Press Windows + S key. 
    2. Type Windows PowerShell. 
    3. Highlight the Windows PowerShell, right click and chose run as administrator. 
  2. Type in the following command to remove the associated native app.  The app can be reinstalled using the Store App. You will need to exit the Store app if it is already open before reinstalling the app.  

get-appxpackage *microsoft.windowscommunicationsapps* | remove-appxpackage  

Hope this helps. Please respond if you have any further related query. 

Thank you.

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Hi, thanks for your reply, I followed your instructions and removed the mail app via windows PowerShell, then re installed it from the store but nothing has changed, I still don't get any notifications of incoming emails I have to keep opening the app and checking. I give up it obviously isn't going to work properly for me and no one seems to be able to help me but thanks anyway.

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Hi,

Thank you for keeping us posted.

I suggest you to remove and add your account. To do so, Please follow the link below and check if it helps:
https://support.office.com/en-us/article/Mail-and-Calendar-apps-for-Windows-10-Help-cc72af58-c630-43a5-8d75-bcae851565f3

Please get back to us with updated status, we will be happy to assist you further.

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Hi, there is no option to delete this mail account from the mail app, this is my main email and the only one I have so in the mail app settings under my email there is no option to delete it. I am at a loss as to what to do now.

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Hi,

Thank you for your reply and sorry for the delay in response.

I apologize for the inconvenience caused to you.

Please refer the suggestions given in the below article to ‘remove the account’. 

https://support.office.com/en-us/article/Delete-an-email-account-from-Mail-and-Calendar-apps-dba65c49-648d-4d76-9f88-b7bc22a2cc3d?ui=en-US&rs=en-US&ad=US

After removing the account, try to re-add the account and check if that helps. Refer the below article for further help.

https://support.office.com/en-us/article/Set-up-your-account-in-Mail-for-Windows-10-7ff79e8b-439b-4b47-8ff9-3f9a33166c60?ui=en-US&rs=en-US&ad=US 

Please feel free to contact us, if you need any further help and we would be glad to assist you.

Thank you.

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Last updated October 5, 2021 Views 3,242 Applies to: