Mail/Calendar Apps Crash Few Seconds After Launch

This started happening on two machines with Windows RTM (neither are insider builds) a couple of weeks ago for both my and my wife's accounts.

Here's the event log:

Faulting application name: HxTsr.exe, version: 16.0.6208.4200, time stamp: 0x55ef64bd             
Faulting module name: hxcomm.dll, version: 16.0.6208.4200, time stamp: 0x55ef6548                 
Exception code: 0x80000003                                                                        
Fault offset: 0x00000000003ea929                                                                  
Faulting process id: 0xd2c                                                                        
Faulting application start time: 0x01d0f0fa741173af                                               
Faulting application path: C:\Program                                                             
Files\WindowsApps\microsoft.windowscommunicationsapps_17.6208.42001.0_x64__8wekyb3d8bbwe\HxTsr.exe
Faulting module path: C:\Program                                                                  
Files\WindowsApps\microsoft.windowscommunicationsapps_17.6208.42001.0_x64__8wekyb3d8bbwe\hxcomm.dll
Report Id: 8d684bb4-c24a-45d0-b1a7-cdf76d7ad646                                                   
Faulting package full name: microsoft.windowscommunicationsapps_17.6208.42001.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1                    

Here's the callstack from a crashdump captured with procdump:

HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x37a321
HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x176fff
HxComm!Hx::UnregisterHxCommETWProviders+0xbdb38
HxComm!Hx::UnregisterHxCommETWProviders+0xbd67d
HxComm!Hx::UnregisterHxCommETWProviders+0xb9b10
HxComm!Hx::UnregisterHxCommETWProviders+0xb9f1a
HxComm!Hx::UnregisterHxCommETWProviders+0x7cb06
HxComm!Hx::UnregisterHxCommETWProviders+0x31a47
HxComm!Hx::UnregisterHxCommETWProviders+0x3637d
HxComm!Hx::UnregisterHxCommETWProviders+0x35460
HxComm!Hx::UnregisterHxCommETWProviders+0x23d0c
HxComm!Hx::UnregisterHxCommETWProviders+0x21772
HxComm!Hx::UnregisterHxCommETWProviders+0x34089
HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x27e384
HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x225d53
HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x270155
HxComm!Hx::RegisterHxCommETWProviders+0x166db
HxComm!Hx::RegisterHxCommETWProviders+0x133c
HxComm!Hx::GenerateReplyHeaderFromOriginPart+0x34f90e
mso20imm+0x2318e
mso20imm+0x2b4f2
threadpoolwinrt!Windows::System::Threading::CThreadPoolWorkItem::CommonWorkCallback+0xbd
threadpoolwinrt!Windows::System::Threading::CThreadPoolWorkItem::BatchedCallback+0x47
ntdll!TppWorkpExecuteCallback+0x35a
ntdll!TppWorkerThread+0x6da
kernel32!BaseThreadInitThunk+0x22
ntdll!RtlUserThreadStart+0x34

FOLLOWUP_IP:
HxComm!Hx::GenerateReplyHeaderFromOriginPart+37a321
00007ffb`d50fa929 cc              int     3

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  hxcomm!Hx::GenerateReplyHeaderFromOriginPart+37a321

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HxComm

IMAGE_NAME:  HxComm.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  55ef6548

STACK_COMMAND:  ~15s; .ecxr ; kb

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_HxComm.dll!Hx::GenerateReplyHeaderFromOriginPart

BUCKET_ID:  APPLICATION_FAULT_STATUS_BREAKPOINT_hxcomm!Hx::GenerateReplyHeaderFromOriginPart+37a321

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:status_breakpoint_80000003_hxcomm.dll!hx::generatereplyheaderfromoriginpart

FAILURE_ID_HASH:  {6afd4f33-dd22-7c02-6080-91e529c4b8ab}

I already tried uninstalling and reinstalling the communication apps with:

Remove-AppxPackage microsoft.windowscommunicationsapps

Going into the Outlook sync settings and disabling the Email sync option prevents the apps from crashing, but of course that defeats the purpose of the mail app.

On one of the machines I even did a hard reset of Windows to no avail.

I'm at my wit's end on this one. Any advice would be greatly appreciated.

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below methods and check if it helps.

Method 1: Ensure to install any pending updates and restart the computer to check if this helps.

Method 2: I suggest you to follow the below link and run the App troubleshooter and check if it helps.

http://answers.microsoft.com/en-us/windows/wiki/apps_windows_10-outlook_mail/windows-10-mail-and-calendar-apps-stop-responding/345a4dbc-8502-414b-8ff3-5973c1e0d8ea

Method 3: If the problem still persist, press this key combination: CTRL+SHIFT+ESC when you are on windows 10.

This will open Task Manager

  1. Click File > Run New Task on Task Manager.
  2. Make sure you have a check mark beside “Create this task with administrative privileges”.
  3. Type CMD.
  4. Type the following commands at the CMD prompt:
             dism /online /cleanup-image /restorehealth
             sfc /scannnow

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

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I've tried all three methods; the problem persists. Below is the output from Method 3:

C:\> dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.10240.16384

Image Version: 10.0.10240.16384

[==========================100.0%==========================]
The restore operation completed successfully.
The operation completed successfully.

C:\> sfc /SCANNOW

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

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Per a suggestion made by @WindowsSupport on Twitter, I also tried Gagriel Aul's solution listed here:

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_perf/windows-10-some-metro-apps-not-working/41695ba8-b856-46dd-80ef-d342e5bc0cb3?Ocid=1.%20Owned%20NA%20(Reactive)_Social_TWITTER_WindowsSupport_20150919_238266180

The solution did not solve the problem.

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A Microsoft support escalations engineer and I were able to narrow the crash down to recurring calendar appointments sent from iOS (Mac too?) devices.

I only had one message of this type. After going to outlook.com and ensuring that it was removed from ALL folders that automatically get downloaded by Windows Mail (i.e. Inbox, Sent Items, Deleted, Sent), Windows Mail stopped crashing. If you prefer, you can create a new mail folder and move the offending messages there since Windows Mail won't download it automatically by default; the effect is the same.

This information has presumably been passed on to the development team.

5 people were helped by this reply

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Question Info


Last updated January 30, 2019 Views 1,496 Applies to: