Mail and Calendar app crash after a few seconds on Windows 10 RTM

Hi Guys,

Upgraded my Win8 to Win10 on my Surface Pro 3, from the get go the Mail and Calendar apps crash after being open for a few seconds.

Event logs have this in them:

Log Name:      Application
Source:        Application Error
Date:          30/07/2015 11:46:00 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SugafootPro3
Description:
Faulting application name: HxTsr.exe, version: 16.0.6020.4201, time stamp: 0x55ae0de1
Faulting module name: hxcomm.dll, version: 16.0.6020.4201, time stamp: 0x55ae0def
Exception code: 0x80000003
Fault offset: 0x00000000003f1199
Faulting process ID: 0x304
Faulting application start time: 0x01d0cace10de9348
Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe\HxTsr.exe
Faulting module path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe\hxcomm.dll
Report ID: 08fefeab-d0ae-41a6-860f-5c8c6937ce6c
Faulting package full name: microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1

Also:

Log Name:      Application
Source:        Windows Error Reporting
Date:          30/07/2015 11:46:02 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      SugafootPro3
Description:
Fault bucket 133165338302, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe
P2: praid:ppleae38af2e007f4358a809ac99a64a67c1
P3: 16.0.6020.4201
P4: 55ae0de1
P5: hxcomm.dll
P6: 16.0.6020.4201
P7: 55ae0def
P8: 80000003
P9: 00000000003f1199
P10:
Attached files:
C:\Users\Dylan\AppData\Local\Temp\WERBAAC.tmp.WERInternalMetadata.xml
C:\Users\Dylan\AppData\Local\Temp\WERBF51.tmp.appcompat.txt
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCalendarLog.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCalendarLog_Old.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCommLog.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxCommLog_Old.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxmLog.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\HxmLog_Old.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveComm.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\LiveCommLast.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.Calendar.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.Mail.etl
C:\Users\Dylan\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Microsoft.WindowsLive.People.etl
C:\ProgramData\Microsoft\Windows\WER\Temp\WERBFB0.tmp.hdmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_microsoft.window_50a1742be363f562de96c7c1c34dbb3d2ac1dd_0d5805b6_cab_0b65c02b\HxMail.exe.1b1e.axhu.dmp
C:\Users\Dylan\AppData\Local\Temp\WERC30C.tmp.tmp
C:\Users\Dylan\AppData\Local\Temp\WERC30D.tmp.WERDataCollectionFailure.txt
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_microsoft.window_50a1742be363f562de96c7c1c34dbb3d2ac1dd_0d5805b6_0b65c328

Analysis symbol:
Rechecking for solution: 0
Report ID: 08fefeab-d0ae-41a6-860f-5c8c6937ce6c
Report Status: 4104
Hashed bucket: 183f6df3f4e8607ce2312bf7a57ce074

Any Ideas? The MS Tech ran the usual DISM\SFC tools

Thanks :)

Dylan

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I have the exact same issue with my Surface 3. If I have multiple accounts, it's because I need multiple accounts and for me, removing accounts is not a solution, but a poor work around.

Please provide an actual solution or at least let us know that you have been able to repro and that this will be fixed in the upcoming update.

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I was having problems with Mail and Calendar crashing after only a few seconds. This helped solve my problem:

Log in with a different and/or local account, launching mail/calendar, rebooting and then logging back in with the original account.

I have multiple email accounts added to Mail, and it still seems to be working fine.

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Thanks for the tip :) Just want to confirm you have multiple Microsoft accounts added to mail and cal isn't it?

Thanks

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I found a solution for my wife's Surface Pro 3 that she upgraded to windows 10.

We had to uninstall the "Mail and Calendar App."  Then reinstall it from the microsoft store.

1.) Open PowerShell in administrative mode.

2.)  Type  

Get-AppxPackage *communi* | Remove-AppxPackage

The way to uninstall otehr default Apps from windows 10 is in the link below:

https://thomas.vanhoutte.be/miniblog/delete-windows-10-apps/

3.) Reinstall from the Microsoft Store

I believe this is the link: https://www.microsoft.com/en-us/store/apps/mail-and-calendar/9wzdncrfhvqm

I didn't have to restart between uninstall and reinstall, but I did have to wait around 10 minutes before the Microsoft store registered that I had uninstalled the mail and calendar app to allow me to reinstall it.

As a separate note my wife has synced her outlook e-mail, her live e-mail and a gmail account and everything is working well now.

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No luck for me :(

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Hey Guys, so it seems for me anyways that after the last few updates and cumulative update, mine is longer crashing and everything seems to be working... so give the latest updates a try and let us know if this helps :)

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I'm up-to-date on updates, and Calendar is still crashing on me (after running for a few seconds).

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A Microsoft support escalations engineer and I were able to narrow the crash down to recurring calendar appointments sent from iOS (Mac too?) devices.

I only had one message of this type. After going to outlook.com and ensuring that it was removed from ALL folders that automatically get downloaded by Windows Mail (i.e. Inbox, Sent Items, Deleted, Sent), Windows Mail stopped crashing. If you prefer, you can create a new mail folder and move the offending messages there since Windows Mail won't download it automatically by default; the effect is the same.

This information has presumably been passed on to the development team.

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We had to uninstall the "Mail and Calendar App."  Then reinstall it from the microsoft store.

1.) Open PowerShell in administrative mode.

2.)  Type  

Get-AppxPackage *communi* | Remove-AppxPackage

The way to uninstall otehr default Apps from windows 10 is in the link below:

https://thomas.vanhoutte.be/miniblog/delete-windows-10-apps/

3.) Reinstall from the Microsoft Store

I believe this is the link: https://www.microsoft.com/en-us/store/apps/mail-and-calendar/9wzdncrfhvqm

this worked like a charm

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Once before I tried to use Powershell solution. Back then it worked, but now Mail and Calendar is crashing again. The tools at Microsoft come no further as to 'create a new account'. That's not a solution.

I don't understand how Microsoft hasn't solved this problem by now. I also don't understand why Microsoft hosts this site. I've almost never noticed a Microsoft employee actually answering a question here.

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Last updated September 8, 2020 Views 4,590 Applies to: