Faulting application name: HxMail.exe, version: 16.0.4217.4225, time stamp: 0x55813dfa

I just installed Win10, over win8.1.. the install went okay., I was even able to setup my mail account's and use them. I had some problems with live mail? in win8.1., but all I had to do is just reboot.. and it worked. . after 2 day's of using win10., I had to remove a few programs, because they were not win10 compliant, so I notice my email or  HxMail.exe stop working .. .. this is not a Bata , this is the full release from  July 29th ..... build 10240 - Win10 Pro

TY Brian L

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Faulting application name: HxMail.exe, version: 16.0.6020.4201, time stamp: 0x55ae0de2

Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3

Exception code: 0xe06d7363

Fault offset: 0x000000000002a1c8

Faulting process id: 0x2b60

Faulting application start time: 0x01d0cfaaf00b33cc

Faulting application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe\HxMail.exe

Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll

Report Id: 60c2e3f3-7932-417d-bd04-a403f350cc27

Faulting package full name: microsoft.windowscommunicationsapps_17.6020.42011.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: microsoft.windowslive.mail

Hello Brian,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue.

This issue may occur due to corrupt user profile.

I would suggest you to check the issue in a new user account. Please create a local account.
Refer:
Create a local user account in Windows 10
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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I have solved this by switching my account to local, reboot, switch back to m Microsoft account, reboot.

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Hello! I have related querstion. My Avast Firewall blocked HxMail.exe. Avast described this as Microsoft Corporation exe file but also said it doesn't have any signature. Is it correct, or should I block it?

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If I may attempt a reply to the related question posed by Strol , I might ask if your Avast security software is set up with family protection enabled. This would depend on whether you are the sole user account on your computer  or whether you have other user accounts for other family members set up.  If you have an icon on the taskbar for said Family Protection service try right clicking it and click Activity Reports from the popup. In my case where I use McAfee a window will open.  This window should have Tabs at the top of the sub frame of the window. One of these tabs should be labelled Games & programs. Click on this tab and two lists should appear, one showing games & programs that are blocked and the other showing games & programs that are allowed.  IF HXMAIL.EXE is not in your list of allowed programs but is listed in your list of blocked programs, consult Avast about how to log in to your Family Protection Software as an administrator. After logging in, find your list of blocked programs and if HXMAIL.EXE is in the list, follow the instructions to remove it from that list. Then sign out of Family Protection as administrator.

This may improve the performance of your mail and particularly if you use web based email account(s).

Can anyone else enlighten us if this theory is correct? By the way, HXMAIL.EXE is shown as being allowed by my Family protection security but a manual search for the file gives the result that it is not found on my system.

Is it an executable that is invoked when Windows 10 Mail is started? 

Edward Allen

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Reply In reply to deleted message
This issue and the responses seem rather odd to me. After the last Windows update my Norton Internet Security (up to date), it issues a firewall block asking me to allow or not. The info on the file says that the Microsoft Certificate is Invalid.

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The same thing described by Shadowmind occurs on my computer using Norton.  I recently changed my email client from that provided on W 10 (because it was deleting messages that I wanted to keep).  My ISP helped me install Windows Live Mail.  It works OK, but I get this message from Norton about hxmail.exe.  Can I just delete hxmail.exe?

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The same thing described by Shadowmind occurs on my computer using Norton.  I recently changed my email client from that provided on W 10 (because it was deleting messages that I wanted to keep).  My ISP helped me install Windows Live Mail.  It works OK, but I get this message from Norton about hxmail.exe.  Can I just delete hxmail.exe?

I think my problem with wxmail.exe in my windows outlook when I had been getting the Norton Internet Security firewall message. The file insight from Norton said only 5 users had problems with it, but considers it safe. I just click to allow, in the block screen of NIS and checked remember and so far so good. No problems.

To verify no virus or malware I ran a deep scan and rootkit analysis. All check out clean.

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The simplest solution is usually the best.  It worked (so far) in this case.   Thanks.

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Last updated October 23, 2019 Views 19,827 Applies to: