WINDOWS 10 MAIL APP - EMAIL STUCK IN OUTBOX

I have a webmail email account (GMX) which I added to the Windows 10 Mail app.  My inbox is working well, however, I am not able to send emails.  They end up in the outbox without actually going out.   The test emails that I tried to send have no attachments so it's not a file size issue.  I also updated the mail app thru the Windows store and ran the Windows 10 app troubleshooter without success.   Any suggestions on how to fix this?

Thank you!

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Last updated June 2, 2020 Views 42,722 Applies to:

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Hi,

For us to resolve your issue, kindly provide the following information below:

  • Are you able to receive emails properly?
  • Is there any error message showing when you try to send those emails? If yes, kindly provide it for us.
  • On which platform are you trying to send those emails?

Regards.

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  • yes, I am able to receive emails properly
  • no error messages
  • I am not sure about the answer to your third question.  I am using Windows 10, webmail account (gmx.com) thru the mail app that came already installed with the laptop ( also available through the windows store - https://www.microsoft.com/en-us/store/p/mail-and-calendar/9wzdncrfhvqm ).  I went through the process of adding an email account to the mail app by selecting the "other account (POP/IMAP) option" 
Thank you

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Run the troubleshooter for Windows apps. If still no good, try to reinstall the Mail app. Let us know if it works for you.

Kind regards.

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I ran the troubleshooter and got the following error mssg:

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I reinstalled the mail app and I am still not able to send messages.  I ran the troubleshooter and got an error mssg (see other reply)

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To assist you with your concern, we suggest that you reconfigure your email account and check the server settings of your Windows 10 mail app.

With the error you received when running the Windows app troubleshooter, you may run the System File Checker tool and the System Update Readiness tool.

Update us on the result.

Thank you.

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I have followed all these suggestions that were listed above, as has our IT tech, and for those of us using Windows 10 mail on our staff (at least 4 of our staff members), our outgoing emails are still stuck in the Outbox for our IMAP email accounts.

When I ran the Troubleshooter, I received the error message saying the Windows Store Cache may be damaged, so I ran the System File Checker, which determined that there were no missing or corrupted files.

The email works fine for incoming, so we know it's not an issue with our server. This definitely seems to be a Windows 10 glitch. When sending emails out, we need to use webmail because the Windows 10 mail app is not functioning correctly. We also occasionally get the message: Your *** Email address is removed for privacy *** account settings are out-of-date and gives me the choice to Fix Account or Dismiss. I always click on Fix Account and re-enter my password, but it doesn't change the Outbox issue.

I'm wondering if it might be a Port issue. But if that's the case, how do I change the Port in the account setup?

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Hello,

 T0 adjust the ports used in the Mail app, you can do the following.

From the Mail app click on Settings -> Manage Accounts -> <your email account>.

  1. From the Account settings dialog, select Change mailbox sync settings, and then scroll down to the bottom of the dialog and select Advanced mailbox settings to display the incoming and outgoing email servers.
    1. Incoming email server You can get this information from your ISP or administrator. Usually, an incoming mail server address is in the format of mail.contoso.com or imap.google.com. For many email accounts, you can find this information in our POP and IMAP server name reference.
    2. Outgoing (SMTP) email server You can get this information from your ISP or administrator. Usually, an outgoing email server address is in the format of mail.contoso.com or smtp.contoso.com.
    3. The servers are setup to use the server name (mail.contoso.com) followed by a colon (:) and then the port number followed by another colon and then another number (usually 1).  If the server name is valide, you will only want to change the number between the two colons.

NOTES:

  • This can be done for accounts that use POP3 of IMAP for incoming email and SMTP for outgoing email.. 
  • You may need to contact your email provider to determine what ports they support for POP3/IMAP and SMTP. 

For additional information on using advanced account setup options see the article: Set up email in Mail for Windows 10

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Reply In reply to deleted message

Hi Gary,

There may be other factors that's blocking you from sending an email. For us to isolate this issue further, we suggest that you update your Windows 10 Mail app. Check out Update Mail and Calendar for Windows 10 for the steps.

By the way, have you tried to open your email account directly on the browser? Were you able to send an email? If you haven't, then we suggest that you try it and verify if it works.

Let us know the result so we can further assist you.

Regards.

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Thanks for responding so quickly.  Funny me, I tried to respond to you email.  Any way, since I had followed one of the earlier instructions yesterday, the store informed me that there were no updates because of the download yesterday.

Next???? 

Thanks,

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