Email PDF attachments not showing up on my Windows 10 Mail platform???

I am using Windows 10 Mail as the platform to manage the email service I get from a local provider.  No problem receiving email attachments, including PDF files, until today.  It rejected the pdf attachments that came in a email.  I got the email, just not the attachments & no indication that they had been rejected...they just didn't show up.  When I check my email using my android tablet, no problem the email & it's attachments are there.  Ideas as to why this is happening.  I haven't changed my security program (Norton) nor any of the settings.  Thanks

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Dianne,

  • With which Email account you're facing this issue?
  • What is the file format of those attachments?
  • Did you tried accessing the account on Web browser?

This issue might have occurred due to corrupted mail app settings. As an initial troubleshooting, I suggest you to try the below steps and check if this helps.

I suggest you to Run the App Troubleshooter -This tool can automatically identify and fix some problems with the Windows Store and check if that helps.
http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persists, try the below steps.

Change the Sync Settings in the Mail App and check.

  1. On Search, click on “Mail” to open the Mail App.
  2. Click on “Settings”.
  3. Click on “Accounts”.
  4. Click on your email account from the list of accounts.
  5. Select the option “Email” under the section “Change mail box Sync settings”.

Let us know the status of Mail app issue to assist you further.

Thank You.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

These haven't worked. 

The problem with Windows Mail 10 is in all accounts, therefore it is not specific to individual accounts. 

The attachment of pdf files is easily seen in other email browsers, therefore the bug is within Windows Mail 10.   

This is a major issue as clients send attachments and we do not know they are there unless they tell us.  This causes business friction, and cost.  Some of our staff are declining to use Windows Mail 10. 

I am surprised that Microsoft has been unwilling to admit this is a bug. Are they afraid of litigation? Lawyers not busy enough? 

38 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

These haven't worked. 

The problem with Windows Mail 10 is in all accounts, therefore it is not specific to individual accounts. 

The attachment of pdf files is easily seen in other email browsers, therefore the bug is within Windows Mail 10.   

This is a major issue as clients send attachments and we do not know they are there unless they tell us.  This causes business friction, and cost.  Some of our staff are declining to use Windows Mail 10. 

I am surprised that Microsoft has been unwilling to admit this is a bug. Are they afraid of litigation? Lawyers not busy enough? 

I can totally repro with Windows 10 mail/IMAP/SMTP.

If I use MailEnable on the same account or Thunderbird PDF attachments are visible. I see the internet has been complaining about this bug for ages and know at least one other person with exactly the same issue.

11 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Can't see PDF attachments in Windows 10 mail app either. Didn't notice it before. Problem occurs across multiple PC's.

6 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Fast forward 5 months later & the issue still persist Smh. I'm not sure why Microsoft hasn't had this BUG FIXED.

Gmail shows PDF just fine while Windows 10 mail has failed me time & TIME AGAIN when it comes to viewing PDF files from my email.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem. PDF attachments do not show up in Windows Mail but are visible in Gmail via Google Chrome. How is there no fix for this problem? This software is useless.

Back to Google Chrome...

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

In the meantime the issue got fixed, I suppose by means of any of the latest Win updates. My build is 1803 and is working fine.

Nevertheless, it was annoying and also surprising to have been overlooked by the app team. Half of the purpose for an email message is to be read, including attachments, so...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I am on the same build and it is most definitely NOT working. Any concrete suggestions for resolving this issue would be appreciated.

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Got the latest Windows update a few days ago. Some mails the PDF comes through others not. Yet on outlook or through android there are no problems. I have to forward from Windows Mail to Outlook. Bit ridiculous. 

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm only chiming in to confirm a client of mine has this same issue and has always been on the latest builds, including now 1803.  Still no PDFs come through via email.  The Mail app SUCKS and has always SUCKED.  It should go away like Windows Phones.  I usually don't even bother reporting anything to a Microsoft site because what is the point.  They almost NEVER do anything about our complaints.  They live in a bubble and are lost in their own thoughts and ideas.

Ahhh, at least now I feel a little bit better...

24 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated October 23, 2020 Views 38,730 Applies to: