Adobe flash is hogging CPU time and memory with Edge

With multiple tabs open in Microsoft Edge, Windows 10, CPU and memory usage increases significantly making  the browser unusable. If I turn off Adobe flash in settings CPU and memory usage is normal. It appears Adobe Flash is the culprit.

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Question Info


Last updated August 16, 2019 Views 755 Applies to:

Hi,

As per the description, I understand that you are facing CPU usage while using edge.

Try the methods.

I suggest you to run the System Maintenance troubleshooter. And see if it helps.

Follow the below steps:

1.       Type troubleshooting in the search bar. 

2.      Select Troubleshooting.

3.      Select View all on the top left corner.

4.      Click on System Maintenance.

5.      Follow the on-screen instructions to run the troubleshooter.

I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

https://support.microsoft.com/en-us/kb/929135

NOTE: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

https://support.microsoft.com/kb/929135

Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

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Not helpful, when I stop Adobe Flash the problem goes away. It appears to be a problem with Flash.

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Hi Paul,

Thank you for the update and apologies for late response.

  • Are you facing the issue when using Internet Explorer as well?

You may want to uninstall flash player and install the latest version and check.

Please refer to: http://get.adobe.com/flashplayer/otherversions/

Hope this helps.

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The CPU hogging doesn't happen when Using Internet Explorer. I thought Flash was incorporated into Windows 10 and updated by Windows 10 update.

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Hi,

Adobe Flash Player is software used to stream and view video, audio and multimedia and Rich Internet Applications (RIA) on a computer or supported mobile device. It is not incorporated in to Windows 10 as operating system but web browsers.

Since you are not facing any issues with Internet Explorer, you may want to check with community support of that particular web browser on which you are facing issues.

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Your responses were nonsense and no help at all. What a waste of time!

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I have the same issue killing the flash process resolves the issue temporarily

And the "support" agent is clearly incompetent, flash is built into edge/win10 it you go to the flash website it tells you that. Therefore you can not update it!

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