Chromecast issues unique to Windows 10

I have 2 HP Pavilion laptops. One older, running Windows 7, one quite new, running Windows 10. Only the older one will allow me to cast or screen mirror using my Google Chromecast. Having spent hours in troubleshooting with Google and Chrome support staff, it has been determined it is a Windows issue. I was passed on at 1:00 pm EST today to Microsoft support and was only offered a 'send us some money' option for any troubleshooting. Any suggestions?
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Hi Joe,

Thank you for writing to Microsoft Community Forums.

This issue may occur due to Incorrect Network configuration, Security Software or Firewall blocking in Windows 10.

I suggest you to try the following methods and check:

Method 1: Update Chrome browser.

  • Open Google Chrome.This app is a green, red, yellow, and blue circle.
  • Click 3Dots. It's in the top-right corner of Chrome's window. Doing so will invoke a drop-down menu.
  • Select Help.It's near the bottom of the drop-down menu. Selecting Help will prompt a pop-out window.
  • Click About Google Chrome. This option is at the top of the pop-out window.
  • The update process should only take a couple of minutes at most.

 

Method 2: Turn on Network Sharing Feature. 

Make sure your computer is on the same network as your Chromecast device.

Steps to turn on Network Sharing feature.

  • Select the Start, then select Settings > Network & Internet > Wi-Fi.
  • Under Related settings, select Change advanced sharing options.
  • In the Advanced sharing settings dialog box, expand the Private section. Next, under Network discovery, select Turn on network discovery.
  • Under File and printer sharing, select Turn on file and printer sharing.
  • Reboot the PC and check if it works.

 

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Thanks,
Suman.B
Microsoft Community – Moderator

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tks for the reply Suman....all these steps already completed, multiple iterations, no change..

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Thank you for replying.

I suggest you to try the following methods and check:

  • Make sure you are not connected to Proxy servers or Virtual Private networks.

  • Update the Firewall and the Antivirus software’s.

  • Reset the Chrome cast device by holding the button on your Chrome cast near the power for few seconds until the power light blinks.

  • Restart the PC and try to connect again.

Hope it helps.

Thanks,
Suman.B
Microsoft Community - Moderator

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Tks again, Suman

-no proxy servers or VPNs in place

-using a high-quality Norton suite of products for anti-virus, up-to-date, nothing in the way

-full reset of Chromecast and reboots, many times

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Thanks for the reply.

 

I suggest you to create local user or administrator and check if the issue persists.

 

  • To create a local account:
  1. Select the Start  button, then select Settings  > Accounts  > Family & other users > Add someone else to this PC. (Depending on your edition of Windows 10, you may see Other users instead of Family & other users.)
  2. At the bottom of the page, select I don’t have this person’s sign-in information, and at the bottom of the next page, select Add a user without a Microsoft account.
  3. Enter a user name, password, password hint, and then select Next. Note: If you’re using Windows 10, version 1803 and later, you can add security questions—instead of a hint—to your local account to help you reset your password in case you forget it. Check your version of Windows 10.
  • To make the new account an administrator account, select Start  > Settings  > Accounts  > Family & other users (or Other users, if you're using Windows 10 Enterprise), and select Change account type. Under Account type, select Administrator > OK. Restart your device and sign in with the new administrator account. 

 

Hope it helps.

Thanks,
Suman.B
Microsoft Community - Moderator

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Question Info


Last updated February 25, 2021 Views 2,792 Applies to: