Error "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

This evening I used the build in Windows 10 Camera app on my Surface Pro 4 to record several video clips. However, when I try and open them with Windows Media Player or VLC, I get errors saying "Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file." or the Windows Movies & TV app says "Can't play. Try playing something else. This item's file format may be unsupported, the file extension may be incorrect, or the file may be corrupted. 0xc00d36c4."

Other videos that I also recorded using the same build in app do work. How can I view these other videos?

Answer
Answer

Hello Kenneth,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with your issue.

 

You might encounter this error message for one of the following reasons:

  1. The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
  2. The file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

Windows media player will only play the files and videos only if it supports that file type. Please refer the below article that gives you Information about the Multimedia file types that Windows Media Player supports.

http://support.microsoft.com/kb/316992

 

If the files are not supported by Windows media player then you need to use some third party player which supports that file format.

 

Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk. 

 

Refer the below link to know more about the codec. 

Codecs: frequently asked questions

http://windows.microsoft.com/en-US/windows-vista/Codecs-frequently-asked-questions

 

Hope the information is helpful. Please reply for any further help/clarifications.

Thank you.

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Last updated January 19, 2021 Views 24,255 Applies to: