Camera not working! error code: 0xA00F4244(0xC00D36D5)"

Camera: TOSHIBA Web Camera - HD

Driver Version: 10.0.10240.16384

Driver Date: 6/21/2006

I am using Windows 10 on Toshiba Satellite S55-B5289 and the inbuilt camera isn't working. When i open the camera application it shows an error saying: "We can't find your camera. Check to be sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up-to-date. If you need it, here's the error code: 0xA00F4244(0xC00D36D5)".

I have tried all the steps from this link and have run troubleshoot for hardware but still the camera isn't working.

The Device Status of the camera (in Device Manager under Imaging Devices) is as follows: "Currently, this hardware device is not connected to the computer. (Code 45). To fix this problem, reconnect this hardware device to the computer".

Please help me solve this problem. Thank you.

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Hi Diwan,

Thank you for contacting Microsoft Community.

I appreciate for trying the troubleshooting steps for resolving the issue, as a next step I would suggest you to follow the below methods and check if it helps.

Method 1: Run the app troubleshooter.

I suggest you to download and run the app troubleshooter from the following link and check.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2: I suggest you to install all the latest pending Windows updates as below and check if it helps.

  1. Go to “settings” and click on “update and security”.
  2. Under tab “Windows update”, click on the icon “check for updates”.
  3. Then once you find the pending updates install it and check.

Method 3: Also I suggest you to follow the steps from the below article and check id it helps.

Fix Windows Camera app problems with PC cameras

http://windows.microsoft.com/en-us/windows-10/fix-windows-camera-app-problems-with-pc-cameras

You may refer to the below link and check I it helps.

http://windows.microsoft.com/en-in/windows-10/camera-privacy-faq

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

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Karthicka:

None of the above mentioned solutions worked. :(

What's next?

Thanks for your support.

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Hey Karthicka,

I tried all of your above methods, but my camera is still not working. Let me know what to do next.

Thanks.

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I tried all 1-3 methods, but still same error code. Asus vivo tab 8 note.

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Hi Diwan,

Thank you for your response.

  • Have you updated the latest camera driver?

 I suggest you to follow the below methods and check if it helps.

 

Method 1: I suggest you torun Hardware and Devices Troubleshooter and check if it helps.

1. PressWindows key + X and type troubleshooting.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. ClickHardware and Devices.

5. Follow the on-screen instruction to run the troubleshooter.

Method 2: I suggest you to update the latest camera drivers from the manufactures website for Windows 10 and check if it helps.

How to: Install and Update drivers in Windows 10

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

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Thanks for reply, but on 10586.164 Version camera works !,

so I don't understand why now on  latest insider version it's doesn't work. 

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I too am having this issue.  When I try to troubleshoot the hardware and devices a message pops up saying my intel (R) iris (TM) graphics 540 is not working properly, but no way to fix it.  I have made sure my device is up to date.  I have the surface pro 4 and the camera was working perfectly fine until an automatic update on Word and PPT took place on April 9, 2016.

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Hello itvyvoj,

Can you post up a new thread on the Insiders forum? Please include PC/Camera make and model.

http://answers.microsoft.com/en-us/insider/forum

This forum is for released builds of Windows 10. Your insider build could have a bug and we can take up investigation if you file a feedback report. Please use the "reproduce" button so we can collect logs on your system.

How to file an issue via Windows Feedback:

1) On your keyboard hit Ctrl+S
2) Type "Feedback", select "Feedback Hub"
3) If this is your first time launching, you may need to sign in with your Microsoft Account
4) In "Give us feedback..." box type in a title and hit enter
5) Click "+Add new feedback"
6) Click Problem radio button
7) Fill out detail section describing your problem, please include an errors
8) For category select Apps and Games >Camera for the path
9) If it's available, click the "Reproduce" button, then go ahead and attempt to launch the camera app
10) Tap the "Post feedback" button

Thanks,

Tom

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Hello Muf Diwan

Given your driver error in Device Manager, looks like you need to obtain a camera driver from Toshiba. If they don't have one for Windows 10, you can install older drivers, even a Windows 7 driver should work. Here's a link to Toshiba's site for the model you shared. I didn't see a camera driver, but it might be installed as part of other driver package. You might need to contact Toshiba to figure out which one.

http://support.toshiba.com/support/modelHome?freeText=1200008921

Thanks,

Tom

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Thanks for replying back to my trouble everything was helpful. Found the broken wire from the motherboard to the screen where the wire runs through where it swivels. Fixed it and works good.. Thanks again!!

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Last updated October 27, 2020 Views 203,054 Applies to: