Samsung Laptop WebCam Not Working

After Updating to Win 10 Pro from Win 8.1,My Webcam is not detecting at all..it is a internal webcam.What to do??Please Reply
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I had tried all the possibilities..I'm Using Samsung series3 Laptop

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Hello Prem,

Thank you for contacting Microsoft Community.

I understand the inconvenience you have experienced.

What troubleshooting steps did you tried?

Did you tried updating latest drivers?

Suggest you try with the below mentioned troubleshooting steps and check if it helps.

Method 1:

 

If you're able to see Webcam drivers in Device Manage, then try to update driver by following below steps.

 

a) Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.

b) Spot and expand the “Imaging devices”.

c) Right click on the Cam driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software. If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it. (Ensure that PC is connected to Internet while performing this step)

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step)

 

Method 2:

 

Go to device Manufacturer website, then check and install the latest Cam drivers for your device from there. Now see if the problem still persist. If it does not or if you don't find updated drivers, then try installing latest drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.

 

Follow these steps to install the drivers in compatibility mode and check if that helps.

 

a. Download the latest and available driver from the manufacturer’s website.

b. Uninstall the existing Cam driver from your PC through Control Panel.

c. Right-click on the driver setup file and click on ‘Properties’.

d. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 or operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Keep us posted if you require further assistance.

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Hello Prem Swamynathan ,

Are you using the Windows Camera app when you try to access your camera? Or is it another app? Does your camera work in any other camera applications, like Skype? Take a look at this troubleshooting document and try the steps to resolve your issue:

http://windows.microsoft.com/en-US/Windows-10/fix-windows-camera-app-problems-with-usb-web-cameras

If none of that works, we'll need some more information on your system. Please run a DxDiag report and post back the "System Information" and "Video Capture Devices" section.

To get in depth camera driver information:

 

1. Press Window + R key

2. Type "DxDiag"

3. Let the tool run, once progress bar on left completes, click "Save All Information"

4. Save that file somewhere you can find it easily.

5. Double click the saved DxDiag file, it should open in Notepad

6. At the very top, Copy the "System Information" and paste it into your reply.

6. Press Ctrl-F and in find dialog, type "Video Capture Devices"

7. Please copy and paste the information contained under the "Video Capture Devices" section to this thread.

Thanks,

Tom

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System Information
------------------
      Time of this report: 7/29/2017, 17:51:30
             Machine name: MUMDADLP
               Machine Id: {F9D105B1-40C4-47AA-A709-5E9E9DBE336B}
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.170706-2004)
                 Language: English (Regional Setting: English)
      System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
             System Model: 530U3C/530U4C/532U3C
                     BIOS: P13ABH
                Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
                   Memory: 6144MB RAM
      Available OS Memory: 5846MB RAM
                Page File: 3445MB used, 3359MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode

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Video Capture Devices
Number of Devices: 0

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Same issue here, NP900X4c.

No camera is evident anywhere on my laptop - not in devices etc, even when selecting "show hidden devices".

I also just ran DXDiag and it reports: 

Video Capture Devices
Number of Devices: 0

Seems like a Windows 10 issue????

Please someone find a solution, I pay for lessons using AdobeConnect and it is fruitless without this!! it wasn't a problem last semester.

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Hello Remont,

This indicates that there's no driver installed for your camera, it isn't an OS issue:

Number of Devices: 0

Many internal cameras are installed as part of a chipset driver. I would check device manager for a yellow banged device. You may need to reinstall the chipset driver provided by Samsung. If you take a look at the support page for this device, Samsung provides a camera driver. I'd try installing that first:

http://www.samsung.com/us/business/support/owners/product/series-9-ultrabook-np900x4c/

Here's the camera driver:

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=5080825&CDCttType=DR&ModelType=C&ModelName=NP900X4C-A02US&VPath=DR/201207/20120706170259535/Camera_WXP_3.3.6.12.ZIP

There's also several chipset drivers available on that support page. 

Thanks,

Tom

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Paul, 

You need to install the camera driver provided by Samsung. You can find it here under downloads on the support page for your device:

http://www.samsung.com/us/business/support/owners/product/series-5-notebook-np530u3c/

Here's the camera driver:

http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=5091493&CDCttType=DR&ModelType=C&ModelName=NP530U3C-A03US&VPath=DR/201207/20120718110745384/Camera_WXP_6.1.7600.154.ZIP

If that doesn't work you may need to install chipset driver or follow up with Samsung.

Thanks,

Tom

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Hi Tom,

Thanks for your suggestions.  Unfrotunately these didn't help but I at least was able to chat with someone at samsung and we worked out that since I had replaced the hard drive, and the webcam software was preloaded, i needed to redownload (and pay for) the software again - cyberlink youcam.

That's all fine and now at least the computer recognises the webcam, but it's still not working!  See new DxDiag:

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: CyberLink Webcam Splitter 7.0
               Location: n/a
           SymbolicLink: \\?\root#media#0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global
           Manufacturer: CyberLink
             HardwareID: clwvd7
             DriverDesc: CyberLink WebCam Virtual Driver 7.0
         DriverProvider: CyberLink
          DriverVersion: 1.2.30855.7524
      DriverDateEnglish: 3/24/2015 00:00:00
    DriverDateLocalized: 24/03/2015 12:00:00 AM
                Service: clwvd7
                  Class: MEDIA
          DevNodeStatus: 180200B[DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: n/a
                 Parent: HTREE\ROOT\0
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: n/a
                  Stack: \Driver\ksthunk,\Driver\clwvd7,\Driver\PnpManager
      ContainerCategory: n/a

Any suggestions????

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Hello Remont,

That Cyberlink Webcam splitter isn't an actual camera device. It's a virtual camera driver usually installed to by YouCam software I believe. It allows you to add custom backgrounds and stuff to photos/videos you take with YouCam. You need to also have a hardware camera driver installed in order for the camera to work. 

The Samsung rep you spoke to was going down the right path, if you replaced the hard drive then you wouldn't have the preloaded camera driver. But what he had you install was just a software suite to capture from your device. You still need the camera hardware driver installed. I would try reinstalling the chipset drivers and camera drivers that Samsung had on their support site.

Tom

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Last updated May 15, 2021 Views 35,964 Applies to: