Your Phone Companion

My name is Ru. I'm an Independent Advisor and I'll be glad to help you today.

Looks like this is something to do with your Microsoft store. Can you please try the following methods below.

**Run the troubleshooter:
Press Start then select Settings > Update & Security > Troubleshoot
Click Additional troubleshooters then select Windows Store apps > Run the troubleshooter.

**Reset the Microsoft Store cache
Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
Note

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service
Press the Windows Key + S and type in services.msc.
Find the Microsoft Store Install Service and double click, If the status is Running, right-click the service then select Restart
If Disabled, change it to Automatic, click Start, and click OK.

**Reset Microsoft Store app
Press Start then search Microsoft Store
Right-click the app then select App settings
Click Terminate then Reset
Restart your PC

Let me know how you go/

This did not make any difference. The final message on my phone is "From the Your Phone app on your PC, select Send Notification. This will send the final permission to your phone."

I can not do this as the app is still only 60% installed.

I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, we can ask assistance from other community advisors about their feedback and suggestions on this issue. Another expert should reply shortly and will able to help you fix this.

Hi John. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.


I'll give you everything possible that works to fix the Store, based on helping to fix it a dozen times a day for years here. Even if you've tried a step, please do it over in this sequence:

1) Try updating Store apps: https://support.microsoft.com/ko-kr/help/402625...

2) Right click on the time and date in the far right corner of the taskbar. Choose Adjust Date and time settings, at the top make sure the time is correct. If it’s wrong, manually adjust it and make sure the sliders for Set time automatically and Set time zone automatically are set to on.

3) Type Services in Search box, run Services app as Administrator, open Windows Update Service and Background Intelligent Transfer Service and Stop both.

Press “Windows (flag) key + R,” copy and paste C:\Windows\SoftwareDistribution\ press the Enter button.
This folder has all the files related to Windows updates.
Open the “Download” folder, select and delete all the files.

Restart Windows Update and Background Intelligent Transfer services in Services app by opening both and choosing Start.

4) Try running the Windows Store apps Troubleshooter in Windows Settings > Update & Security > Troubleshoot.

5) Type CMD in Search box, Run CMD as administrator, type WSReset.exe and hit Enter. Or in the Search type wsreset.exe select Run as administrator.

6) If that fails to fix the problem go to Windows Settings > Apps > Apps & Features to highlight Microsoft Store, choose Advanced Options, then Reset. After it resets, restart PC.

7) If that fails then re-register the Microsoft Store:
Type CMD in Search, run as Admin, copy and paste into box:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

If you receive error "Cannot find path 'C:\AppxManifest.xml' because it does not exist" it means the Store was uninstalled, see here:

https://social.technet.microsoft.com/Forums/win...

8) Clear the LocalCache Folder: Open Run by pressing the Windows key + R hotkey.
Copy and paste %localappdata% in Run and click OK.
Open Packages> Microsoft.WindowsStore_8wekyb3d8bbwe > LocalCache folder.
Press the Ctrl + A hotkey to select all content within the LocalCache folder.
Press the Delete button.

9) Type services.msc in Search box, choose Run as Administrator, from Services tab ensure that Microsoft Store Install Service is checked, if not restart PC.

10) If these all fail then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/ko-kr/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account because of the serious and persistent problem with corrupted accounts. Then continue with the other steps to go over your install most thoroughly.

11) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/ko-kr/windows-10/m...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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I tried to work through these instructions but must have done something wrong. I ended up with the Microsoft Store app not working. Today I reset the computer leaving all my files and am happy to report that Your Phone Companion is now acting as I expect it to.

Now I just have to reinstall some of the software which I had on my laptop but I know how to do that.

Thank you for your help.

John McDonald

Hi John -

I'm glad to hear it's up and running. Sometimes all that will work is a Reset, or the Repair Install I suggested in Step 11 which keeps your files, apps and settings in place.