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Yoga Lenovo Laptop internal camera not working

My computers built-in camera is not working. whenever I open the camera app or try to skype a friend, the light comes on but the screen is just grey with a crossed out camera in the center. it's been like this for a while and honestly it's getting annoying. 

Moved from: Windows / Windows 10 / Windows settings

Answer
Answer

Hi Emma,

It could be that an application is blocking the camera from working, or that the camera drivers are outdated, etc. As a first troubleshooting step, we suggest that you check if your webcam driver is outdated, if it is, kindly update it and see if your webcam works. Here's how to check for an outdated webcam driver:

  1. Select the Start button, type Device Manager, and select it from the search results.
  2. Find your webcam under Imaging devices or Sound, video and game controllers.
  3. Right-click the name of your webcam, and then select Properties.
  4. Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it's there, your webcam was designed before Windows 7 and you'll have to replace it with a newer webcam.
  5. From the Driver tab, select Update Driver > Search automatically for driver software.
  6. After installing the updated driver, restart your device and see if your webcam is working.

If the issue persists, feel free to post back to us.

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Question Info

Last updated April 18, 2025 Views 7,942 Applies to: