Xbox Elite 2 controller showing as Xbox Wireless Controller on BT

Hi Erin. I am Greg, 10 year awarded MVP, here to help.

See if you can System Restore to a point before the problem began following this guide: https://www.windowscentral.com/how-use-system-r...

System Restore is your first line of defense and can take you back to a point before a problem began like a time machine. If it doesn't help then you can undo it. Read about it first in the tutorial above and then try restoring to just before this started.

If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready:
https://www.tenforums.com/tutorials/8280-hide-s...

Next these same fixes for Xbox Elite controller including if necessary resetting it:

https://answers.microsoft.com/en-us/windows/for...

https://support.xbox.com/en-US/help/hardware-ne...

https://www.ifixit.com/Wiki/Xbox_One_Elite_Cont...

https://support.xbox.com/en-US/help/hardware-ne...

https://www.reddit.com/r/xbox/comments/jrwq6g/x...

https://www.reddit.com/r/Windows10/comments/9oi...

https://www.nstec.com/how-to-re-pair-xbox-contr...

https://www.youtube.com/watch?v=XY0OgYKs6AY

https://www.youtube.com/watch?v=578E8_nuvD0

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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Hi Erin,

you are totally not alone with this error. And let me tell you, its definitly not your system.

My family bought in total three XBox Elite 2 controllers as they were discounted at Amazon (As gifts for eastern).

My wife, my father and I received one. We all three ran into the exact same problem you have. Now that the controller authenticates as generic XBox One controller to our OS it wont work with Steam anymore....

This error is totaly on microsofts side and came with the latest firmware upgrade. As soon as we downgraded our controllers it started working again. Problem is the old firmware has massive bluetooth connection problems. We're quite unsure if we shall wait for a fix or return them...

Greg, if you read this: Please reach out to Microsoft Devs. Or Maybe do some testing yourself, I am convinced you will have the same issues we had.

Best regards,

Joel

Hey Erin,

I have exactly the same problem as you.

If you find a solution please post it here :)

Best wishes

Miriam

Hi,

I can relate. Same issue since Firmware-Update. Must have something to do with it. Please provide a fix.