Ask a new question

XBOX Elite 2 Controller Disconnecting from Windows 10 Desktop via Bluetooth

THE PROBLEM

I have a custom built PC that runs my tasks flawlessly. From gaming, to video editing, to general use, it's great! The problem comes when I connect my XBOX Elite Series 2 Controller to my PC via Bluetooth in conjunction with an additional Bluetooth device such as my headphones (Sony WH-1000XM3 or even my WF-1000XM3 earbuds). Shortly after connecting, my controller will lose connection with my PC then immediately reconnect a few seconds after. This doesn't seem to happen when my controller is the only Bluetooth device connected to my PC and I have my audio output through the auxiliary speaker output. The only other device that has a Bluetooth connection is my Samsung Note 10+ through Microsoft's "Your Phone" application but having my phone connected or disconnected doesn't seem to make a difference. I'll also note that I could replicate this issue on a Razer Blade Stealth '13 and even a DELL XPS 13 2-1 so this seems to be a software/driver issue.

TROUBLESHOOTING

I'm a Sys Admin so I thought I could fix this myself but unfortunately that isn't the case. I've done everything from updating/replacing drivers on the controller and the network/Bluetooth adapter(s). I've factory reset my PC and updated it to the latest Windows 10 build through settings. I even bought a separate motherboard and PCI-Express Bluetooth card that my controller would exclusively connect to but with zero difference in outcome.

PREVIOUS THREAD OF SAME ISSUE

It seems there was a previous thread of what seems to be the same issue, here's the link to that one.

MY SETUP

CPU: Intel Core i9-7900X

GPU: MSI RTX 2080 Gaming X Trio

RAM: 64GB CORSAIR Vengeance RGB PRO DDR4-2666MHz

Motherboard: MSI X299 Gaming Pro Carbon AC

Storage 1: x2 Samsung 970 Evo M.2 NVMe (in RAID 0)

Storage 2: SanDisk 1TB SSD PLUS

Storage 3: x2 2TB Seagate Barracuda Pro (in RAID 0)

PSU: EVGA Supernova 1000W G5

CPU Cooler: NZXT Kraken X62

Case: NZXT H510 Elite

Fans: x3 NZXT AER RGB 2 HF-28140-B1, 140mm

Fan: x1 NZXT AER exhaust fan, 120mm

Wireless Card: TP-Link Wi-Fi 6 AX3000

10GB Ethernet Card: ASUS XG-C100C

PICTURE OF MY SETUP

You can see my setup is fairly minimal with a maximum of 3 Bluetooth devices that have ever connected to my PC.

It's a common issue. I had mine replaced for a different issue but both suffered from these random disconnects and inability to reconnect. I have the latest firmware installed and haven't seen an update in months. The lack of support for this device is kind of ridiculous considered the sticker price. Once that 60-90 day warranty is up, it seems like Microsoft couldn't care less.

The "Wireless" Elite 2...Well, I have to resort to keeping it connected with a USB-C cable, otherwise it's unusable for more than five minutes. 

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The last time I reached out to Microsoft for support they had me doing numerous things that I've already done just for them to say that it's probably a hardware problem because I built my own computer. Well now that I've had a motherboard swap and not one but two new laptops since then from reputable dealers (DELL & Razer), it's kind of a slap in their face. I didn't pay $200 for a controller to have these kind of issues and lackluster support.
- Lane McCall

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

hey,

I have the same issue and it seems Microsoft doesn't care.

have you found a solution?

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have not found a solution unless I plug my controller directly into my computer with a USB cable which really stinks. I'm very upset because this controller costs so much and is packed with great features.
- Lane McCall

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same story here,

Im so disappointed, just bought it yesterday and was shocked to see this happening. 

Tnx mate.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 10, 2023 Views 917 Applies to: