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Xbox Controller is not connecting to Wireless Adapter

I recently installed a new m.2 drive as my primary storage device. I installed Windows 10 professional, installed all of my motherboard drivers just as I did on the old HDD. The old HDD is being used as my secondary storage device.
Prior to the new M.2 My Adapter worked just fine, I used it for many months with no issues. After the fresh installation of windows 10, the adapter does not work. It lights up, blinks when I hit the sync button, but will not connect to the controller.  All of my other USB devices work just fine. I've used a few devices in each of the ports to success including the Oculus rift and a few external storage devices.
When I put my Xbox Wireless Controller Adapter onto my laptop, it works just fine. I can connect both of my controllers to it without issue. However, when I plug it into my desktop computer with the fresh windows install it does not. I am current on updates for Windows 10.

I've uninstalled and reinstalled the Wireless Controller Adapter driver several times now.
I am current on windows updates.

I have a GA-AX 370 Gaming 5 motherboard by gigabyte.
Controller works if i plug it into the computer by USB

Answer
Answer

Hi,

 

Thank you for writing to Microsoft Community Forums.

 

I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

 

  • Are you using an Xbox one controller?

 

If you are using an Xbox one controller, I suggest you to refer the steps in the article How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.

 

I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

 

  1. Press and hold the Windows + X key on the keyboard.

  2. Select Device manager.

  3. Click View tab.

  4. Select Show hidden devices.

  5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select uninstall.

  6. Restart your computer.

 

Please reply with the status of the issue, we will be glad to help you further.

 

Nikhar Khare

Microsoft Community - Moderator

32 people found this reply helpful

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Question Info

Last updated November 3, 2024 Views 34,838 Applies to: