X-Fi XtremeGamer not working after installing KB4495667

As in the subject: after installing KB 4495667, there's yellow exclamation mark next to "Creative X-Fi" in the Device Manager and sound card is not working. Uninstalling the update solves the issue.

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Hi Radek

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Sometimes updates will introduce bugs that will cause issues with some components.

I would recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.

https://windows10.help/blogs/entry/54-how-to-su...

Information in the above link is sourced from a trusted Microsoft MVP blog.

The update will try to install again, so use the following to block it:
Is there an option or work around to block updates or hardware drivers that might cause problems?
Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

You can download it at the following link:
https://support.microsoft.com/en-us/kb/3073930

After downloading, launch it, click Next, wait while it detects pending Windows Updates.

Click the Hide Updates menu.

Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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I just set the deferrals for quality updates and have set the Group Policy not to install updates. Surprisingly enough, wushowhide does not see this update...
Windows 10 Pro 1803 64-bit PC + Windows 10 Mobile 1709 Lumia 640 LTE

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Make sure you file a bug report on this issue.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...
Best regards,
Andre Da Costa
Independent Advisor for Directly

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KB4495667 is obviously an update for version 1809 :).
Windows 10 Pro 1803 64-bit PC + Windows 10 Mobile 1709 Lumia 640 LTE

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Yes, but you want the engineers to be aware that there might be a compatibility with this update.
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Andre Da Costa
Independent Advisor for Directly

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Yes, I'll report that in the evening!
Windows 10 Pro 1803 64-bit PC + Windows 10 Mobile 1709 Lumia 640 LTE

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Thanks and send me the short link so I can vote on it.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Thank you for the information!

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THANKS! awesome

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Here's the link:

https://aka.ms/AA52858

Windows 10 Pro 1803 64-bit PC + Windows 10 Mobile 1709 Lumia 640 LTE

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Last updated August 22, 2019 Views 183 Applies to: