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WLID service operation errors

I am getting frequent errors in event viewer of


1) RPC call to function WLIDCleanupIdentity returned the following error code: 0x80070057.

and

2) RPC call to function WLIDAcquireTokens returned the following error code: 0x80048505.

on citrix server.

I scaned the computer and found below
Windows Resource Protection found corrupt files but was unable to fix some

of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For

example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not

supported in offline servicing scenarios.

Also before this error (RPC call to function WLIDCleanupIdentity returned the following error code: 0x80070057.) gets generated some service stops or start event gets generated as below.

Log Name: Microsoft-Windows-LiveId/Operational Source: Microsoft-Windows-LiveId Date: 6/8/2021 01:46:41 PM Event ID: 2024 Task Category: WLID Service Operation Level: Information Keywords: Operational User: Description: Operation: Service started Details: The service will auto stop if no requests received for some period of time. Status: 0x0 Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 2024 0 4 101 0 0x4000000000000010 316140 Microsoft-Windows-LiveId/Operational Service started The service will auto stop if no requests received for some period of time. 0x0

And

Operation: Service stopped

Details: The service has stopped.

Status: 0x0

Please help...

Hi,

Thanks for posting in the community.

According to your description, prompt 0x80070057, 0x80048505,

you can try the following steps:

1. "Win+R" open the CMD window to run, enter "regedit", and open the registry after confirming.

2. Open "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft in turn.

3. Then open "Microsoft\WindowsUpdate" in turn, find and open the "IsConvergedUpdateStackEnabled" item under UX, and double-click to open it for modification.

4. Modify the value data to 0, exit the registry after saving, and then restart the system.

If you have any updates, please feel free and come back to share with us.

Yu | 微软社区支持专员

非常感谢您为社区作出的贡献！ 我们秉承客户至上的服务理念。
如果您对微软工程师在论坛中的服务有意见与建议，欢迎提出，以便我们提供更优质的服务。
Microsoft Answers欢迎您！

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Thankyou Yu-Shi for for quick reply. But what will this change do. will it affect anything or end users who login to citrix server. also my error is related to WLID and I want to remove this errors.

It seems this registry key is related to windows updates...

Please correct me if I am wrong here.

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Hi!

If it does not work, it may be that your Windows 10 internal files have been modified and cannot be recovered.

It may require you to try to reset your Windows 10 to make it back to normal:

  • There are three options that allow you to reset your PC. If you’ve tried just about everything else and your PC still isn't running well, resetting it might fix the problem.

     

    Option 1

     

    Open Recovery settings or select Start  > Settings  > Update & Security  > Recovery.

     

    Under Reset this PC, select Get started.

     

    Option 2

     

    Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power  icon > Restart in the lower-right corner of the screen.

     

    After your computer restarts, select Troubleshoot > Reset this PC.

     

    Option 3

     

    Select Start , then press and hold down the Shift key while you select the Power  icon > Restart to restart your computer into Recovery Mode.

     

    After your computer restarts, select Troubleshoot > Reset this PC.

     

    Any of these three options will get you started, but once you're in the process, follow the steps as they are presented to you.

     

    If none of the preceding three options work or your PC won't start at all, you can use installation media to resinstall Windows 10. 

     

    Go to the Microsoft software download website, download the media creation tool, then use it to create installation media on a DVD or USB drive. From there, see Reinstall Windows 10 for more detailed steps.

Yu | 微软社区支持专员

非常感谢您为社区作出的贡献！ 我们秉承客户至上的服务理念。
如果您对微软工程师在论坛中的服务有意见与建议，欢迎提出，以便我们提供更优质的服务。
Microsoft Answers欢迎您！

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Last updated April 13, 2025 Views 2,271 Applies to: