WLAN-Autoconfig critical errors 4001 and 10002

I opened my event viewer and filtered the log for critical errors and saw both WLAN-AutoConfig 4001 and WLAN-AutoConfig 10002 errors and I'm not sure why. How can they be fixed?

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
  <EventID>4001</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>0</Task>
  <Opcode>2</Opcode>
  <Keywords>0x4000000000000000</Keywords>
  <TimeCreated SystemTime="2017-05-29T18:58:09.803265200Z" />
  <EventRecordID>574994</EventRecordID>
  <Correlation />
  <Execution ProcessID="1380" ThreadID="1396" />
  <Channel>System</Channel>
  <Computer>Amrit-PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
  <EventData />
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
  <EventID>10002</EventID>
  <Version>0</Version>
  <Level>3</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x4000000000000000</Keywords>
  <TimeCreated SystemTime="2017-05-29T18:58:08.446062900Z" />
  <EventRecordID>574991</EventRecordID>
  <Correlation />
  <Execution ProcessID="1380" ThreadID="1396" />
  <Channel>System</Channel>
  <Computer>Amrit-PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="ExtensibleModulePath">C:\windows\system32\Rtlihvs.dll</Data>
  </EventData>
  </Event>
|

Hi Kurapika,

We'd like to learn more about your concern, so we can determine the best solution or direct you the correct forum if needed. Can you provide the answer to the following questions:

  • Is your connected wired or wireless?
  • Are you using a company computer?
  • What is the exact error messages you are getting?
  • Does the issue occur on a different user profile?

Hope to hear from you soon.

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  • I'm connected via wifi on my home's own network.
  • I'm using my own Toshiba Satellite C650D laptop.
  • error messages are: 
    In the general tab of the event viewer for event ID 4001 - WLAN AutoConfig service has successfully stopped
    In the general tab of the event viewer for event ID 10002 - WLAN Extensibility Module has stopped. Module Path: C:\windows\system32\Rtlihvs.dll
  • I can't no for sure if this is happening on other profiles on my computer because I'm currently having another issue "Windows could not connect to the system event notification service service" which prevents me from logging in to accounts I'm not the admin of.

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We appreciate the information you provided. As an initial troubleshooting, we suggest that you run a network troubleshooter by following these steps:

  1. Open Control Panel.
  2. Under Network & Internet, choose View network status and tasks.
  3. At the bottom, click Troubleshoot problems.
  4. Select Network Adapter, then follow and finish the diagnostic prompt.

Let us know if further help is needed.

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I am now replying from my sister's laptop because I keep getting disconnected from the internet on mine. I wasn't being disconnected from the internet at the time I made my report, but now I am.

This is what I get after running the diagnostics.

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For further troubleshooting, we suggest you to uninstall and reinstall the network adapter drivers by following these steps:

  1. Type Device Manager in the search box, and then select Device Manager.
  2. Select Network adapters > the network adapter name.
  3. Press and hold (or right-click) the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
  4. Restart PC.

After the PC restarts, Windows will automatically look for and install network adapter driver.

Should you need further assistance, feel free to let us know.

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Last updated July 23, 2021 Views 5,224 Applies to: