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Windows10 breakdown

This is strange behavior I observed on Windows 10 running on Surface Pro 3.   As I am browsing, the browser disconnects from internet. At that point any browser won't work.  Multiple retries may help to get to a new page, but mostly it will be unsuccessful. Disabling and enabling WiFi also will not be helpful at that point. Reboot is the only recourse.

I am not sure if Kaspersky Anti-Virus I installed might have triggered it.  I had virus before and it did a clean it up well.  Not sure if it messed up with system files.

This time I had explorer, WinWord, Snipping tool and MS Edge along with two other dlls stopped working. The keyboard was unresponsive and acknowledging the errors triggered more errors.  I couldn't launch any other applications. 

Some of the errors seen are:

"

AdobeGCClient.exe - Bad Image

C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\tiptsf.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000022.

"

"

explorer.exe - Application Error

The exception unknown software exeption (0x00000505) occurred in the application at location 0x00007FFB43E77788.

"

"

C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

"

C:\WINDOWS\system32\SnippingTool.exe

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I had to force a power-off. And then the system was back to normal.

Any idea on what the root-cause is and suggestions for a possible fix are would be appreciated.

Thanks,

SK

Hi,

Since the issues have started when you installed the antivirus program, have you tried disabling it and see if it helps? Also, kindly try the troubleshooting step below and see if it can help resolve your issue:

  • Use the System File Checker tool to repair missing and corrupted system files.

Let us know how it goes.

Regards.

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I would not run Kaspersky Antivirus which is affiliated with Russian spy agencies.  You'll also always get better OS performance and least issues running built-in Defender.

Please work through the Windows 10 Install Integrity Checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs are done. 

 

If any steps cannot be performed then try whichever method works here to access Advanced Startup Options in Windows 10  and then Startup Settings to get into Safe Mode with Networking which may work better to perform all of the steps, or from the Advanced Troubleshooting Options use the Command Prompt at boot to run Repair Commands in the Checklist.

 

If you’ll report back as you go, we may have other steps that are indicated.  We will help you complete them all.

 

Remember however that the Upgrade and/or Factory installs are inferior installs which most tech enthusiasts would never run in the first place.  For the  best possible install look over these steps for doing a Clean Install Windows 10 which is the gold standard install in an OS where the quality of the install is everything.

 

Short of that there is an automated  Reset Your Windows 10 PC which reinstalls the OS but doesn’t clear the hard drive to get it cleanest.  Both of the above require reinstalling Programs and settings, however you can keep files, programs and most settings and still reinstall the OS by doing a Windows 10 Repair Upgrade.

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Last updated April 20, 2025 Views 807 Applies to: