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Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."


What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

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Hi

I have been experiencing this since yesterday in the Philippines. Oh the myriad ways I been trying to do to resolve a problem I thought was attributable to my computer. I should have consulted this site first. 

Why could Microsoft not advise us of these matters so as to prevent us from doing our systems harm in case we do some stupid "solutions". 

Charlie

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Still having this problem on 3 different Windows 10 workstations 1/31 8 AM in East Coast US. 

So the update servers must still be having issues.

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Some have reported that using Google's public DNS numbers results in getting the updates.  I believe those numbers are 4.4.4.4 / 8.8.8.8
William F. Hill, Jr.
Pastor - Providence Church PCA
Evansville IN

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Having the same issue in New Jersey and have spent hours trying to fix it before finding this thread. Thank you all; at least I know I am not alone.

What is a public DNS number? The above thread means nothing to me!

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I just changed my DNS to use OpenDNS instead of Comcast defaults. Sure enough now my update is working.

I suspect it's because OpenDNS gets updated faster than Comcast.

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A public DNS simply means numbers that have been made available to the public for their use. Google's are very safe to use. You have to change the DNS at the router level or in your networking settings (depending on your setup). 
William F. Hill, Jr.
Pastor - Providence Church PCA
Evansville IN

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I've changed mine to OpenDNS servers and it's working again.

Goto https://www.opendns.com/setupguide/

That page explains how to change your DNS depending on whether your using a router or just a modem to connect to Internet.

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It is not just comcast, its hitting people in UK on BT (but not everybody) too plus even furher afield. The responsibility on MS to fix this , clearly they habe changed somethimg or something on their end is not working. The general public should not have to be manually updating DNS on their devices

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Some Comcast users are not able to change their DNS numbers if they are running a DOCSIS 3.0+ modem.  I think it is ridiculous, but that is the way it is. 
William F. Hill, Jr.
Pastor - Providence Church PCA
Evansville IN

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PS: on the 3 systems I was having the issue, on one I had to also clear the DNS cache  ( ipconfig /flushdns ).

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Last updated August 24, 2023 Views 69 Applies to: