windows update not working - using IE 6

windows update not working - using IE 6
 
Question Info

Last updated August 15, 2018 Views 1,192 Applies to:

What is your Windows Operating system?

Why are you still using IE6?

What if any error codes are your getting?

What internet security software are you using?

Have you tried resetting WU settings?

How do I reset the Windows Update settings?
http://support.microsoft.com/kb/971058

 

Please provide further information if you require assistance. Thank you.

No warranties or guarantees.
MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017

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--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Duplicate of http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/windows-update-not-working-tried-fixit-and/1df7708a-5143-434d-bcd3-301d8afa6bf5 (01 March 2012 &ff)


Well at least it's confirmed it's XP rather than guessing it's XP because of IE6.

 

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MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017

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Windows XP

I have not been successful updating to ie 7 or 8 - when I used this forum to work that problem, the suggestions did not work and then the thread was closed

no error codes goes to http://support.microsoft.com/kb/2497281  am running SP3

using Norton Antivirus

tried resetting got - fixit did not work

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  It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode.  Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode.  To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode.  Then run a full system scan.
-
  Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
-
 Forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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 If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem.  To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore.  Click the box that says Show more restore points.
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 You can check for corrupted system files.  Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type sfc in the search box, right-click SFC.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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 Finally if all else fails, you can check the rather cryptic system event log.  To do so click Start -> Control Panel -> Administrative Tools -> Event Viewer.  Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
  `
 I hope this helps.  Good luck.

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@HenryHH: To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your original thread => http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/windows-update-not-working-tried-fixit-and/1df7708a-5143-434d-bcd3-301d8afa6bf5
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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could not get into safe mode by holding down f8 once a second or continuously

ran microsoft  malicious software removal tool (6 hours)and found no infected files

don't know how to open an administrator command prompt

when i hit start> control panel I don't get administrative tools as a choice 

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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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