windows update not cleaning up

You have run the sfc/DISM process and this corrects any errors?

Assuming this is a branded PC what does their system diagnostics show?

Have you been using any cleanup/speed up my PC third party utilities?

no sfc /dsim show no error in the laptop was found

no i have not used any third party utilities.

Hello, welcome to Microsoft Community

Thank you for your feedback, I understand that you are having some problems trying to clean up your windows update files

I have noticed that you have almost completed all the troubleshooting steps

You can try the following command to clean up the update related files

DISM /Online /Cleanup-Image /StartComponentCleanup /ResetBase

I hope the above information can help you. If my understanding is wrong, please point it out, so that I can assist you better.

Lugoo Bei|Microsoft Community Support Specialist

If your problem is not solved, you can reply to the post again and we will continue to provide you with technical support If our reply is helpful to you, please mark it. This will help other users who are experiencing the same problem as you! Thank you very much for your contribution to the community!

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no this did not work for me

Thank you for your reply, did the command execute successfully? If not, could you please provide me with the error message?

To make sure this is not a display problem, please go into your C drive and see if you can find the windows.old folder, if not, then your update file has actually been deleted, but for some reason this option has not been updated, let's find this yuan'yi together

this is what happens when i run the command

No i cannot find the windows.old folder .

Thank you for your feedback, according to my understanding, you have completed all the cleanup operations done by windows update cleanup manually, this option should not appear in this screen again, have you confirmed that this option is still in your disk cleanup screen?

If so, I think it may be a display problem, please try to create a new administrator to see if this can be reproduced as well.

1. press windows+r and enter netplwiz

2. click add, choose not to log in with Microsoft account - fill in the new user name

3. select the new user account and click attribute

4. click the group member tab - change to administrator - click OK