Question

Q: Windows Update Error Code 80004002

Hi,

I am using Windows 7 Professional, 64-bit OS. I have recently encountered problem on windows updates, with error code 80004002. I have tried to reinstall the Windows Update client (following the guidance under the Windows Help & Support).

However error message "Windows Update Agent Installer Fatal Error : Windows Update Agent Installer encountered unrecoverable error." appeared during the installation.

Please help.

Thanks and regards
Raymond

Answer

A:

Hello Raymond,
 
Thank you for keeping us updated on the status of the issue.
 
I am sorry for late response.
 
I would suggest you to try following methods and check if it helps.
 
Method 1:
I would suggest you to try steps provided in this Microsoft Help article.
 
How to troubleshoot problems connecting to Windows Update or to Microsoft Update
http://support.microsoft.com/kb/818018
 
Note: Please follow those steps which you have not tried.
 
Method 2:
Run System Update Readiness Tool and check if it helps.
http://www.microsoft.com/en-us/download/details.aspx?id=20858

 

Also, try the steps in the following Microsoft Support article.
Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80004002":
http://support.microsoft.com/kb/956708/en-us
 
I hope this information helps.
 
Thank you

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Views: 27,158 Last updated: May 16, 2018 Applies to: