Windows Update Error -0x80070002

My Windows 10 1809 version is showing this error  0x80070002 while downloading update. I tried all tricks at microsoft forum but of no use ca any one help !

Hi SIVA,
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

1. Is this a feature update to 1809 or some KB update? To know this -
To verify whether these are installed or not - Windows Key+i to invoke Settings > Update & Security > See which updates are getting installed. If this information is not available here > Click View installed update history to see which updates have been installed.

Make a note of KB number of this update.

2. Right click on Windows Start > Windows Powershell (Admin)
Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

3. Type following in Windows Start Search box and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.
If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer
Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

(Source - https://partnersupport.microsoft.com/en-us/par_...)

3. If this is a normal KB update -
You can download the updates from Microsoft Catalog and update manually. Switch off your internet before you start updating. Disable any third party antivirus which you should enable after the update. Search for relevant KB in the Catalog.

Microsoft Catalog - https://www.catalog.update.microsoft.com/Home.aspx

4. If this is a feature update to 1809 -
Uninstall any third party Antivirus (After update is successful, you can install it again)
You can go to https://www.microsoft.com/en-us/software-downlo...

You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10

https://www.microsoft.com/en-us/software-downlo...

Do let me know if you require any further help on this. Will be glad to help you.
Best regards
Vijay A. Verma @ http://www.eforexcel.com/

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Hi SIVA,

I'm Stefano an Independent Advisor, here to help you.
Please try following this steps:

1. Type "Powershell" in Windows search bar
2. Right click on "Powershell"
3. Click on "Run as Administrator"
4. Type :

"net stop wuauserv" without quotes and press ENTER.
"net stop cryptSvc" without quotes and press ENTER.
"net stop bits" without quotes and press ENTER.
"net stop msiserver" without quotes and press ENTER.
"Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old" without quotes and press ENTER.
"Ren C:\Windows\System32\catroot2 Catroot2.old" without quotes and press ENTER.
"net start wuauserv" without quotes and press ENTER.
"net start cryptSvc" without quotes and press ENTER.
"net start bits" without quotes and press ENTER.
"net start msiserver" without quotes and press ENTER.

Then see if the problem still occurs.
Please let me know if this solves your problem or if you need more help.

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Hi Siva,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Try Installing manually.

https://www.tenforums.com/windows-10-news/12706...

Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Hello SIVA,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot. See if it works.

If that doesn't work, try this:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then.

Let us know if this helps!
_____________________________________________________________________________________

Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

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Hey ! Stefano I am glad that you took time and answered my question but I tries all this before by referring the same community, but still I did it again and the problem persists.

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Last updated January 18, 2021 Views 7,269 Applies to: