Windows update completely messed up my computer

I have a 2 years old pretty good computer that after a windows update got completely unusable. It happened once which got fixed with a system restart disc but second time it didnt work. When I boot my computer after a update it goes completely black with a white mouse cursor not showing the login page nor a account selection. I tried every way of booting up the computer but every time it loads and before it logs on, it shuts down and restarts. Would highly appreciate if this would have a solution as quick as possible because need it for a project (using old laptop that doesnt support project software). Backup doesnt work, no restore points, system image doesnt work, system repair disc doesnt work, scans on hard disk etc. show no problems? Need help!


-HP dv6 entertainment notebook

-8 gb ram

-250gb SSD

-ATI mobility Radeon Graphics

- Intel Core i5 2.67 Ghz

-Windows 7 Home Premium


Question Info

Last updated July 9, 2019 Views 20,431 Applies to:


The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

Select Last Known Good Configuration [1] or, if no joy, Disable automatic restart on system failure (i.e., the looping you're experiencing). After selecting the latter, you'll get an error or BSOD screen displaying crucial information (which you can tell me in your next reply).

OPTION B: You may obtain Microsoft-sponsored Premium (i.e., paid) Support via the Answer Desk =>

OPTION C: If these procedures are outside of your technical "comfort zone" - and there is no shame in admitting this isn't your cup of tea - take the computer to a local, reputable and independent (i.e., not a "BigBoxStore" or the Geek Squad!) computer repair shop & let them fix it.



~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

6 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.