I use a Dell Vostro 14 3000 laptop. 2 weeks ago I restarted my laptop for an update. After the update, my USB ports were not recognizing the devices being connected. When I checked Device Manager, it showed this text "This device is working properly", but its's not recognizing the devices being connected through the USB port. How do I fix this?
April 10, 2025
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Windows update caused problem in USB Drivers
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Hello, Reeyaan Kotkar
Welcome to Microsoft Community.
You mentioned that everything was working fine before the update. Have you tried rolling back to the previous version or uninstalling the recent update? If possible, could you please provide the specific name of the update? This will help us analyze the situation better.
You also mentioned that a device is not being recognized. Could you tell me which specific device it is?
Have you tried connecting other USB devices to see if they are recognized properly? This will help us determine whether the problem lies with the computer itself or with the device in question.
To ensure that the hardware is functioning correctly, have you downloaded and updated all the latest drivers and BIOS from the Dell official website? Official drivers usually provide the best compatibility and performance.
Next, we can try performing a clean boot to rule out any interference from background programs. You can refer to the following steps: How to perform a clean boot in Windows - Microsoft Support
This process might seem a little complex, but please be sure to follow the instructions step-by-step to avoid causing any other problems. After the clean boot, you can gradually re-enable the disabled services and startup items, enabling them in batches, and then restarting your computer each time to see if the issue reappears. This will help you identify any potentially conflicting software.
Yuhao L
Microsoft Community Technical Support
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Question Info
Last updated April 16, 2025 Views 41 Applies to: