Windows update and Reset issue

ImageI've been having trouble updating my Windows 11 Pro for several days. The update gets stuck on the downloading page. When I tried to reset my PC, I received an error saying the reset wasn't possible due to something about expired or modified file certificates. Even live chat support couldn't resolve it, and they recommended contacting an advanced team. I'm now seeking any advice or suggestions to resolve this.

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Hi, my name is Anis. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

Please let me know the troubleshooting steps you have already performed, so that we can move ahead without repeating them.

Please be assured that I am here to assist you with best of my knowledge.

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Last updated February 9, 2025 Views 19 Applies to: