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WIndows Update 24H2 ISSUE BLUE SCREEN OF DEATH

Anonymous
Dec 5, 2024, 10:05 PM

I installed a windows update yesterday nonchalantly, after it installed my computer would not stop booting into blue screen of death, i had to format my Computer and i had several issues that didnt make resetting my PC the easiest accomplishment either. At any rate, i formatted my computer and now am being offered the update again, I dont want to download it again for obvious reasons.

I have an acer nitro 5

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    Dec 9, 2024, 7:59 AM

    Hi, missy krenkler

    Welcome to Microsoft Community.

    According to your description, when your computer is updating a Windows update, your system cannot start normally and the blue screen appears. After reinstalling the system, it seems to be fine, but now you are prompted to update again.

    My friend, I wonder if this update caused an unknown problem with your hardware, because the computer blue screen is often caused by hardware problems. You can use Microsoft's skip update tool to skip this update:

    https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

    If it doesn't work, please temporarily stop the update and report this problem to Microsoft and the official technicians of the notebook manufacturer to see if it is a hardware problem that needs to be fixed by Microsoft/the notebook manufacturer:

    Learn about how to provide feedback to Microsoft - Microsoft 365 admin | Microsoft Learn

    Support | Acer United States

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    You can also send us the link of Microsoft's feedback, and we will vote for you.

    Best Regards,

    Logan | Microsoft Community Support Specialist

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