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Windows Store: "Choose an account" is blank. I'm logged in, but I can't download an app because no accounts display.

I've tried this in both IE and Chrome. I have Windows 10 installed.

  1. I log in to my Windows account successfully.
  2. I go to the Windows Store and click APPS.
  3. I search for any app and attempt to download.
  4. The "Choose an account" dialogue pops up, but displays no account.
    1. In the Windows Store open window, if I click the login person, it also says "Choose an account" with no available account.

So I'm logged in, but my account is not displaying and I have no way of actually signing in. I'm trying to download a demo so I can test it for my work, but I can't even download ANYTHING to my computer.

See attached screenshot: I'm logged in, but Windows Store I get nothing.

Hi,

This issue might occur if the settings are corrupted.

I suggest you to follow the steps given below and check if it helps:

 

1. Type Manage your Accounts in the search bar 

2. Click on Your Accounts.

3. Click on Sign in with a local account instead.

4. Enter the Microsoft password if prompted.

5. Follow the on screen instructions to configure Local account.

6. Restart your PC.

7. Follow the same steps and change to Sign in with a Microsoft account instead.

8. Sing in to Windows store and check.

Let us know the status of the issue in regards with Windows Store. Your reply is important to assist you further.

Regards,

Guru Kiran

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Which search bar? I've typed it in every search bar on my desktop and in the Windows Store, and nothing saying "Your Accounts" has ever shown up.

I did find "User Accounts," but that has no option for "Sign in with a local account." There's nothing that looks anything like what you've described.

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Hi,

If you are facing issues regarding Windows Store or Windows Apps, I suggest you to create new user account and check.

Create a user account

http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-10

Regards,

Guru Kiran

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Question Info

Last updated February 24, 2022 Views 2,149 Applies to: