Hi frankhynes1,
I'm Paul, a fellow customer like you & a Windows 10 Independent Advisor. I experienced that issue in the past & this link below saved me. I hope it will help you also. Try it. Thanks.
https://www.youtube.com/watch?v=46Um3rs6-fA
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I also suggest run your Windows update to ensure you got the latest build.
I hope this helps. Let me know how you go. Thank you!
Sincerely,
Paul A.
Independent Advisor