I had purchased the license in 2019 from the online store as the full $200 retail package. During that time I had moved computers a few times with no issues. But recently I changed hardware again and this time windows is refusing to activate. I started the fresh windows installation signed into my Microsoft account that was used to purchase the retail copy of pro, but still the issue persisted. I used the Troubleshooter to no avail. The order I placed did not come with a product key, so I'm out of luck there.
I've been on call with customer support 3 or 4 times now and none of them have solved my problem, with two of them outright either hanging up on me before we even started or outright lying to me about having technical difficulties asking me to hang up the call with the promise of a call back that never came. I've browsed posts online to see if anyone else had this problem and had a fix for it, but what may have worked for them has not worked for me.
Just to note I have tried the method with using: VK7JG-NPHTM-C97JM-9MPGT-3V66T
And get this error:
I've used the troubleshooter and gone through the steps, as I've done in the past, and still nothing. At times I get an error about being unable to reach the servers, other times Microsoft is unable to find any devices linked to my account to reactivate my current device. Which in the last case, I had the previous machines which had windows pro 10 installed and activated/deactivated shown to me, but it does not allow me to select those devices. I say had, because one customer support tech told me to remove those devices and try to add the serial number of the motherboard as a new device. That of course did not work, and the "add device" option did not recognize the serial number.
This has been a week in the making, and every so often I try the troubleshooter again to see if it's a server issue, but everyday is the same thing. I've signed in and out of my Microsoft account in a vain attempt to maybe solve the problem. And I'm able to get the computer linked to my account with it saying there are no issues with the device, but still windows is not activated.
So I honestly have no idea what to do next. It's frustrating having a problem you can't solve, it's made worse when the people who are there to help you are unreliable and unable to do so. Any help at all is much appreciated.
As an addendum, the copy of windows I used to install comes straight from the installation media tool from the website.