Windows Periodic Scanner says I have 2 Antiviruses?

Hi, I’m Nicole, an independent advisor and a Windows user like you. I’ll be happy to help you out today.

I will try my best to assist you with this so that you find a satisfactory solution.

Are you using a desktop or laptop?

When you bought the system, did Windows is pre-installed in the system?

Most of the time when Windows is pre-installed on new devices, there are included 3rd party anti-virus.

This also might be caused by malware or virus. Try to do a clean boot and check if the issue will persist.

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

- In the search box on the taskbar, type msconfig and select System Configuration from the results.

- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.

- On the Startup tab of System Configuration, select Open Task Manager.

- Under Startup in Task Manager, for each startup item, select the item and then select Disable.

- Close Task Manager.

- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...

Thank you,

Nicole

Please post screenshots of the following:

1) Open Windows Security → Virus & Threat Protection → "Manage Providers" (windowsdefender://providers/).

2) Open Windows Security → Virus & Threat Protection → "Manage settings"

Then, download defender_diag.bat and run it as administrator.

 

The Batch file queries Defender-related settings/Policies and outputs the results to a log file. Upload this log to your OneDrive and share the link here.

 

(Note: Before uploading the log to your OneDrive, edit the defender.log file and remove your MSA ID if found.)