Windows OS update issue Error code : (0x80244007)

This error appears when we try to update Windows 10 and Windows Server 2016 Standard Edition.

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80244007)

Troubleshooting > Update gave this result

 

Potential Windows Update Database error detected

Possible issues may prevent Windows Update from keeping your system up to date.

Not fixed

Any idea what steps to be followed to resolve this issue ?

Hi TahirShah01
I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option. If these don't fix up, let me know.

1. Windows Key+X > Windows Powershell (Admin)
Type following (or copy and paste following) one by one and Enter

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

2. Type following in Windows Start Search box (Cortana) and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else.
If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer
Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc)

(Source - https://partnersupport.microsoft.com/en-us/par_...)

Do let me know if you require any further help on this. Will be glad to help you.
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Dear Vijay,

thank you for the response, I have followed step1 but unfortunately it didn't help. Below is the command that I executed in PS.

At this stage I am not sure whether to try step 2 or not because it is production server where we have live data running on it. Do you have any other suggestions ?

Windows PowerShell

Copyright (C) 2016 Microsoft Corporation. All rights reserved.


PS C:\Users\Administrator> net stop wuauserv

The Windows Update service is stopping.

The Windows Update service was stopped successfully.


PS C:\Users\Administrator> net stop cryptSvc

The Cryptographic Services service is stopping..

The Cryptographic Services service was stopped successfully.


PS C:\Users\Administrator> net stop bits

The Background Intelligent Transfer Service service is not started.


More help is available by typing NET HELPMSG 3521.


PS C:\Users\Administrator> net stop msiserver

The Windows Installer service is not started.


More help is available by typing NET HELPMSG 3521.


PS C:\Users\Administrator> Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

PS C:\Users\Administrator> Ren C:\Windows\System32\catroot2 Catroot2.old

PS C:\Users\Administrator> net start wuauserv

The Windows Update service is starting.

The Windows Update service was started successfully.


PS C:\Users\Administrator> net start cryptSvc

The Cryptographic Services service is starting.

The Cryptographic Services service was started successfully.


PS C:\Users\Administrator> net start bits

The Background Intelligent Transfer Service service is starting.

The Background Intelligent Transfer Service service was started successfully.


PS C:\Users\Administrator> net start msiserver

The Windows Installer service is starting.

The Windows Installer service was started successfully.


PS C:\Users\Administrator>


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Is it Windows server 2016 not consumer Windows 10?
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Yes it is windows 2016 Server Standard Edition. 

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Windows server related question is best answered at Technet. I would suggest that you should post simultaneously (i.e. cross-post) to Technet forum also as this will increase chances of getting the fast answer to this query. So, your question will be on two forums - This and Technet. Experts on both forums will assist you giving you wider reach.

Technet Windows Server forum - https://social.technet.microsoft.com/Forums/off...
Best regards
Vijay Verma

Timezone: UTC+05:30, PST+12:30
Availability Hours (UTC) : 05:00 AM - 05:00 PM

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Thank you Vijay I will open case on technet forum.

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Question Info


Last updated October 15, 2020 Views 3,600 Applies to: