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Windows Mobile Device Center - install troubleshoot

I have installed WMDC but it does not recognize my mobile device ("Not Connected").  I installed it using drvupdate-amd64_exe.  The only thing I noticed is that there are only two options for Connections: COM3 and Bluetooth.  On my original PC I used COM1.

Any ideas for troubleshooting?

thanks.

**The post was moved to the appropriate category by the moderator.**

Hi,

Windows Mobile Device Center may not recognize your mobile device for many reasons such as driver issues, compatibility, and more. To address this effectively, we'd like to know which version of Windows are you using.

Meanwhile, you can refer to the threads below which may be related to your concern:

CANNOT connect Windows Mobile device to Windows Mobile Device center in Win 7

Windows Mobile Device Center Compatibility with Windows 10

We look forward to your response.

Thank you.

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Question Info

Last updated May 25, 2018 Views 164 Applies to: