Windows Live Mail not able to receive mail.

Similar problem, error 0x800CCC90 incorrect password.

William Pavlowski wrote:

My mom's been using Windows Live Mail for years, and has never had one problem with it. But for a few days now, she can't get it to receive mail. Whenever she clicks the receive button it asks her to login, which she already is. I managed to bypass the logon screen via settings, and now it gives me the error code 0x80004005. The server is pop-server.new.rr.com. Protocol POP3. Port 110. I have always used gmail and know nothing about WLM.

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Assuming that "Windows Live Mail" refers to the out of support installed program (image below) Spectrum seems to be recommending imap over pop access.

Create a new account using the settings at

https://www.spectrum.net/support/internet/mobile-email-setup 

There's really no reason to remove the pop account from WLM if the imap account works.

Use imap and ignore the pop account.

Don

JohnGoodspeed1 wrote:

Similar problem, error 0x800CCC90 incorrect password.

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Same question about Are you really referring to Windows Live Mail, the image I posted?

Don't post the entire address, it will be removed and we will see *** Email address is removed for privacy ***

Which email service? What's after the @ in the address?

Don

Verizon

A similar issue was a recent problem for me on one email account in Live Mail 2012

associated with my ISP. Other email accounts also accessed in Live Mail 2012 did

continue to work normally. Sometimes an ISP will make changes that will prevent

the port settings that worked fine before from continuing to work, or the address

name for the mail server may change and require being edited in the properties

for the email account. In my experience daytime hours tech support at an ISP

will not be aware of changes their own maintenance crew may have deliberately

or accidentally done and caused a customer email to malfunction. And instead

of confirming FIRST if any other customers are experiencing email issues, the

tech will be troubleshooting the customers machine and settings advised to

change that will expand the problem that is generally a simpler issue to fix.

Most of the more knowledgeable techs for the ISP will be there during the

night hours after midnight doing system maintenance. And those techs will

have better knowledge than the "customer service reps" who answer during

daytime business hours. Those night techs know their business and know

or can find out if changes have been made for server access ports for the

incoming and outgoing mail servers and what the server names are and

what are the settings needed for various email clients even legacy clients

like Live Mail.

Password issues can usually be resolved by a password reset. That must

be done over the phone unless another working email is also available.

Use the known good temporary password to access the web mail portal

through a browser. And if successful then edit the password in Live Mail

properties for the email account. The password error should be resolved

because the same password that works for access to the webmail using

a browser login also works for an email client like Live Mail that saves

the same password and uses it automatically when periodically checking

the mail server.

Points well made. My particular issue was solved by: In your AOL account click options/account info/account security/scroll to app password. There is an explanation of the need for a one time password for third party apps. Follow the simple instructions and "voila" Windows Live Mail comes alive. (assuming your settings are correct).

Disappointing AOL couldn't let us know of this change.

A few years long ago I had AOL and quickly saw that AOL liked to package

all its own proprietary apps that did not always leave other standalone apps

operating normally, but would integrate excessively AOL software including

shortcuts that would essentially hijack certain Windows functions and apply

an AOL interface to make it appear as AOL functioning when it was only an

AOL graphic interface being applied to a Microsoft or other function AOL

had ported. AOL even had its own web browser interface so nothing is

any surprise to me that AOL would do something to trash a third party

mail application like Live Mail and that sounds like what they have done.

As I recall AOL actually had a pretty good proprietary email that did

automatically backup messages, and I used it many years ago but also

had the legacy Outlook Express and same Hotmail account then as I do

now. Back in Windows 98 era McAfee Antivirus had a built in continuous

backup for Outlook Express and Hotmail called Safe and Sound. And

there was free stationery in Outlook Express. All of that functionality

should have been integrated into Live Mail but like many other things

that would have been great for Windows to do, like including Office

and Acrobat and Photoshop and Acronis as essentials along with an

Ubuntu rescue disk ...we are still waiting for that day hell freezes over.

My mom's been using Windows Live Mail for years, and has never had one problem with it. But for a few days now, she can't get it to receive mail. Whenever she clicks the receive button it asks her to login, which she already is. I managed to bypass the logon screen via settings, and now it gives me the error code 0x80004005. The server is pop-server.new.rr.com. Protocol POP3. Port 110. I have always used gmail and know nothing about WLM.

Error code 0x80004005 indicates that Windows Live Mail (WLM) can't receive mail.

Whenever the user clicks the "Receive" button it asks you to login, even though you already are. If you bypass the log-on screen, via settings, it gives the error code 0x80004005 ("Windows Live Mail Error ID: 0x80004005").

My experience on this issue is limited to cases where Windows Live Mail is using the POP3 protocol, on Port 110.


Error 0x80004005 translates as an unspecified error.

It can occur if there is a file permissions error. For example if a change is made, by the user, to the folder designated for Windows Live Mail to store e-mail messages in. If the newly chosen folder does not have the correct file access permissions, error 80004005 can occur.


Alternatively, it may be that Windows Live Mail can't log-on to the e-mail server using authenticated POP (APOP). Contact your e-mail provider, and verify that it supports authenticated POP.


Alternatively, change the log-on setting:

1. In the WLM folder list, right-click on the account's name.

2. Then click on the "Properties" option.

3. Then, in the Properties screen, click on the "Servers" tab.

4. Then, under "Incoming Mail Server", select the logon option
"Log on using clear text authentication".

5. Click on the "Apply" button.

6. Click on "OK". Then restart Windows Live Mail.

If you change the log-on type to "clear text authentication", but the change doesn't stick, click on "Work offline" (on the WLM 'ribbon'), then remove any unsent messages from the Outbox (below the account folders in WLM's folder pane). Then close Windows Live Mail. Wait a few minutes for it to complete its 'housekeeping' tasks, say 5 minutes, before relaunching it. Then send a test message to yourself.

Sign-in : Endless sign-in loop

In my opinion, this loop may be due to you signing-in with the wrong password.

Chances are, a new security protocol is in force, one that requires you to change your password. Gmail has done exactly this, and some providers are following Gmail's lead.

Go to the e-mail service's website. Investigate what new password procedure they are using.

This should be your first step, before trying anything else.

Probably you must create a new password (actually an additional password), on their website, because they have recently updated their security procedure.

What you are trying to do is sign-in to your e-mail account on their website, and there change the password that you use for Windows Live Mail. They probably now demand that you have two passwords, your existing one (used to sign-in on their website) *and* a new one (used to sign-in in Windows Live Mail).

From now on you must use an "app password" to sign-in in Windows Live Mail, as though Windows Live Mail is an "app"! Once created, you type the 2nd password into Windows Live Mail instead of your original password.


You have to do the following -

1. Sign-in to your e-mail account on their website.
2. Go to your account settings.
3. Look for the Security settings.
4. Look for "app password" (or similar).
5. When it asks for your account password, type in the original password.
6. Specify the application ("app") in which you will be managing e-mail,
which will be "Windows Live Mail" (but they might know it
as "Windows Essentials" or "Windows Live Essentials").
7. Specify your Operating System (e.g. Windows 7).
8. Then generate the password (which will only work in Windows Live Mail).

If you think you've already done the above, go through your account's security settings on the website anyway, and check that "allow less secure apps" really is turned ON. I've known it get turned off without the user's permission!

Alternatively, if the e-mail service you use tells you they have no new security procedure, your PC has probably been infected by some type of virus or malware. Do an urgent antivirus scan of your computer, using any popular antivirus program.

In that situation there is a possibility that malware has successfully stolen your sign-in credentials, so you should IMMEDIATELY change your sign-in password as a precaution.



Alternatively, uninstall Windows Live Mail and reinstall it. There is a possibility that the program or its registry entries have been corrupted (probably by a virus, perhaps by user-error, maybe by mere bad luck).

Make a backup copy of your messages before uninstalling, i.e. copy to your desktop the WLM messages folder (including all of its contents and subfolders). That folder is named "Windows Live Mail", and this is its default location:

C:\Users\%username%\AppData\Local\Microsoft\Windows Live Mail

For %username% substitute the name of the current user.


That folder is hidden by default. You have to elect to show "hidden files, folders and drives", in Windows 7's "Explorer" (called "File Explorer" in Windows 10), to be able to see it.

The following command opens that folder, in Windows 7, even if it's not in the default location (a single command, that must be copied and pasted as a single line):

FOR /F "TOKENS=4* SKIP=1" %A IN ('REG QUERY "HKCU\Software\Microsoft\Windows Live Mail" /V "Store Root"') DO @CALL explorer %A %B & EXIT

1. Copy that line of text to the clipboard.
2. Open a command window: press Windows key + the R key
to open a Run box, type CMD then press the Enter key.
3. Then right-click inside that command window, and
click on 'Paste' to insert the copied text.
4. Press the Enter key (the folder in which the current
user's e-mail messages are stored will open).
5. Do NOT rename or move this folder!! Make a copy of
the folder and all of its contents and subfolders
(e.g. copy it to the Desktop), so that two identical
sets of files exist: if anything goes wrong, you will
need to replace the original folder with the copy.

Reinstalling the WLM program should not affect the messages folder, but better safe than sorry. If all goes well, you can delete the backup copy of your messages once WLM is fully working and you are satisfied that all your e-mails have been fully restored.

Alternatively, mad as this might sound, try just ignoring the sign-in request. X it out. Windows Live Mail just might work perfectly without you ever signing-in.

The signing-in process is only done in order to give you access to some data stored in your account on the e-mail provider's website: specifically, it only gives you access to your contacts list and to your on-line calendar (if you don't use those optional parts of the WLM program, you might not even know what I'm referring to).

Sending and receiving e-mails is NOT handled by the signing-in process. The e-mail functions are handled by a separate process, which is why you have to log-on to the e-mail server separately: for that reason, in order to send and receive e-mails the only action you need to take is to log-on to the server.


Alternatively, if this problem occurred immediately after installing a Windows 10 update, reinstall Windows 7. :-)

Ha ha, joke: but if this is a Windows 10 problem, try posting for advice in a Windows 10 forum. I use Windows 7, so can't comment on the problems of Windows 10.

Actually, Windows 10 updates only occasionally have any effect on old Win32 programs such as Windows Live Mail.

Well, I'm Windows 10 but your reply was excellent. I'm good now. Thanks