Windows Live Mail: Can't view new mail, "Low memory" warning

I upgraded from Windows 7 to Windows 10 today but I cannot view new incoming messages on Windows Live Mail.  I receive an error message that "Windows Live Mail has encountered a problem while displaying this message.  Check your computer for low memory or low disk space and try again.  I can view all of my old messages so I don't believe low memory or disk space is the issue.  Is there anything I can try?  

* Original title: Windows Live Mail

 

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Hi Camelot. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

Windows Live Mail has been discontinued for two years, and is actively being shut down, with warnings for over a year that features would be shut off soon: https://www.computerworld.com/article/3067121/e...

I would migrate now to WIndows 10 Mail which is comparable except that it doesn't store any mail but is only a sync service for you web and Office Mail boxes. There's a full guide to set it up and use it here: https://www.windowscentral.com/how-get-started-...

I have no problems using WIndows 10 mail for several years now to sync all of my web mail boxes, like the ability to merge inboxes (or not) and the huge ad-free reading pane.

Note that you may need to uninstall all Windows Live Essentials to get WLM out completely so it doesn't keep claim as default Mail app and you can choose a new one in Settings > Apps > Default Apps.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________

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_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
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Hi, Greg. Thank you for your helpful response. I was not aware that WLM was discontinued and have not had any issues with it until i downloaded Windows10. I have a lot of emails stored in local folders and dread losing them but i am afraid at age 70 I am not computer literate enough to successfully migrate everything correctly! Is there any way to restore and didplay the emails i received today after switching to Windows 10?

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Guinevere, can you sign in to the online webmail for your Mail provider. Like Windows 10 Mail, all of the accounts in Windows Live Mail come from a webmail service or Office Outlook. Who is you mail provider?
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Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
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I will walk you through any steps and will not let you fail.

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Hi, Greg. Thank you for your helpful response. I was not aware that WLM was discontinued and have not had any issues with it until i downloaded Windows10. I have a lot of emails stored in local folders and dread losing them but i am afraid at age 70 I am not computer literate enough to successfully migrate everything correctly! Is there any way to restore and didplay the emails i received today after switching to Windows 10?

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This current problem can probably be fixed and there is no reason to simply abandon WLM.

The Windows 10 Mail app is a minimalist app with limited features and would be a move backwards from WLM.

For the current problem, have Cortana find Disk Cleanup for you, run it and clean out Temp files. There is no reason to let Disk Cleanup go crazy and delete everything it's capable of deleting, just Temp.

Don

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My mail provider is a local cable company called Armstrong in Butler, Pa.  I created a Windows10 Mail Account and can view my emails now but cannot access any of the local storage folders that kept my archived emails.  I would love to stay with WLM if at all possible?

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Don,

I would truly love to keep WLM for the sake of my local storage folders but we have done the Disk Cleanup and low storage or memory does not seem to be the issue.  Is there anything else to try to display the new emails on WLM? Thanks

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Can you access your old WLM install to try to sync the Mail in folders to your online email app? This is how these webmails have worked for years now, unlimited mail is stored in folders, then sync'd to the email client like Office Outlook, Thunderbird, WIndows 10 Mail, etc.

You can try installing WLM using Compatibility Mode but it may not work since it is being shut down. See here how to do this:
https://support.microsoft.com/en-us/help/15078/...

You can access WIndows 10 Mail where it last worked properly and import the mail into a Gmail account you set up (even using the same address) as shown here:
https://webapps.stackexchange.com/questions/496...

You can also export WLM into Outlook as shown here:
https://archive.codeplex.com/?p=windowslivemail...
So you could do the 30 day trial of Office 365 to import your mail into Outlook, then sync it to an Outlook.com account including all mail in the folders, then add that to WIndows 10 Mail app. Then you have your choice between Windows 10 Mail app, Office Outlook, or online Outlook.com and each will have all mail including folders.
Office 365 trial: https://products.office.com/en-us/try

This will not be easy but it is doable. But I would not leave any mail in WLM because it is being shut down and will not work properly on Windows 10. You would need to use Windows 7 to keep it working, but since it is nearing end of life I'd use it only to transfer the mail over into a Gmail or Outlook account, easily sync'd to Windows 10 Mail.
_________________

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Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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I would truly love to keep WLM for the sake of my local storage folders but we have done the Disk Cleanup and low storage or memory does not seem to be the issue.  Is there anything else to try to display the new emails on WLM?

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With Inbox of the affected account selected, down in the lower left you should see "Number of messages & number unread. What are those numbers? Do you have a number of messages with large attachments in that folder?

Don

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Good morning, Don

That icon on the bottom of WLM shows:  100 messages, 0 unread.  I am able to open and view all messages that received before I upgraded to Windows 10, but the new emails that have been received since the upgrade yesterday all open with "Message could not be displayed".  I have been using the Windows 10 "Mail" version in order to read and respond to these Microsoft Community responses but I would much prefer to use WLM if it is at all possible.

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That icon on the bottom of WLM shows:  100 messages, 0 unread.  I am able to open and view all messages that received before I upgraded to Windows 10, but the new emails that have been received since the upgrade yesterday all open with "Message could not be displayed".  I have been using the Windows 10 "Mail" version in order to read and respond to these Microsoft Community responses but I would much prefer to use WLM if it is at all possible.

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OK. A too large Inbox isn't the problem.

Try repairing all Windows Live programs.

From this thread.

1. In the folder pane, locate C:\Program Files\Windows Live\Installer there is a repair utility. On a 64-bit system, go to C:\Program Files (x86).
2. Run wlarp.exe file.
3. Click Repair all Windows Live program.
4. Follow the on-screen instructions to repair Windows Live program.

Don

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Last updated January 17, 2021 Views 8,108 Applies to: