Windows Hello PIN error/troubleshoot - please consider disabling that options for future windows computers.

This is the message that i get when i try to remove or change the pin i created, it it not letting me do anything, there are no other option, i cannot access my emails through my email app until this issue is fixed. i have been waiting to speak to a virtual agent for hours and i don't know what else to do.

when i click on the "tap or click here to fix it" it tells me "to put my pin in" or to click on "i forgot my pin", when i do both it sends me to settings/accounts/sign-in options and the message above it what is shown, it is like a never ending loop.

can someone help, please?

I really hate that Windows Hello Pin option, it is terrible, you use it, it traps you and there's nowhere to go

Answer
Answer
Hi SarahCadet, I am Paulo. I'm an Independent Advisor and an individual like you inclined to help.

Is your computer under an organization? If not, have you recently sign in a work account? If yes, you can go to Settings > Accounts > Access work or school > Select the work email then Disconnect

If this is a personal computer, then that should make PIN available again.

Let me know how it goes.

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Last updated January 30, 2021 Views 36 Applies to: