I have the exactly the same problem posted in this thread:
For convenience let me repost it here:
For a few months I was happily using the fingerprint scanner to login to my X1 carbon Gen3 under windows 10, a function called Windows Hello.
After I did a system reset last week, Windows hello no longer shows in my sign in options.
Things I have tried:
- Added a pin for my account
- Updated the driver for the fingerprint scanner
- Uninstalled and re-installed the fingerprint scanner driver multiple times
The fingerprint scanner is there in the device manager but Windows hello is still not showing up. Any idea please?