Windows Hello not showing up in Sign-in Options

I have the exactly the same problem posted in this thread:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-2015-Windows-Hello-not-showing/m-p/2238655#M67700

For convenience let me repost it here:

For a few months I was happily using the fingerprint scanner to login to my X1 carbon Gen3 under windows 10, a function called Windows Hello.

 

After I did a system reset last week, Windows hello no longer shows in my sign in options. 

 

Things I have tried:

- Added a pin for my account

- Updated the driver for the fingerprint scanner

- Uninstalled and re-installed the fingerprint scanner driver multiple times

 

The fingerprint scanner is there in the device manager but Windows hello is still not showing up. Any idea please?

 

Question Info


Last updated July 10, 2019 Views 1,503 Applies to:

Hello Simon,

 

Thank you for posting your query on Microsoft community.

 

Sorry for the Inconvenience caused with Windows 10.

 

Are you facing this issue in local account or Microsoft account?

 

If you are using a local account, you may sign-out from the current user account and login to the Microsoft account and check.

http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account

 

If the issue still persists, I suggest you to perform System File Checker (sfc) scan and check.

 

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

 

To perform SFC Scan, refer to the below link:

https://support.microsoft.com/en-us/kb/929833

Note: Steps mentioned for Windows 8/8.1, will work fine with Windows 10.

 

If it doesn’t solve the issue, Let us try to run the Deployment Image Servicing and Management command (DISM).

It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available.

 

1. Press Windows key + X.

2. Click command prompt (Run as administrator).

3. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:

DISM.exe /Online /Cleanup-image /Scanhealth   

DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type Exit, and then press Enter.

 

If SFC and DISM commands did not resolve the issue, I suggest you to place the Desktop system in Clean Boot and check if the problem exists.

 

This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. It starts Windows by using a minimal set of drivers and startup programs.

How to perform a Clean Boot in Windows:

http://support.microsoft.com/kb/929135

(The above link also applies to Windows 10)

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting" in the above link.

 

Windows Update may have updated drivers available that may be relevant to your current issue. Many times, updated drivers are listed in the "Optional" section of Windows Update.

 

Review Windows Update: The Windows Update service is a key item to review. Windows Update may have updated drivers available that may be relevant to your current issue. Many times, updated drivers are listed in the "Optional" section of Windows Update. Install any pending updates on the PC to check if that helps.

1. Press Windows Key.
2. Select Settings.
3. Click on Update and security and click Check now.
4. Follow the prompts to install all recommended and optional updates.

 

Hope the information helps. Do reply if you need further assistance, we will be happy to help you.

 

Thank you.

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