I have a problem with windows hello on my laptop. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint".
This problem has been around for about a month a half now, hoping that a software update would fix it. It hasn't been fixed. My laptop is a hp envy x360 convertible ds-0xxx. This laptop has a fingerprint reader on it, and it worked for when I got it.
I have tried all of the obvious things, like shut down and restart. I have looked into other people's similar problems, non of those fixes work.
In device manager, it doesn't say that there is a biometric catergory, to find the device in said catergory. [see photo...]
I have check mostly everything to check if something needs updating, but nothing does.
On the lock screen, it says "Something went wrong on our end".
***Modified title from: windows hello won't work***