Windows Hello Fingerprint not working after the May 2019 update

It was working perfectly before I updated to the May 2019 update.  When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. When I clicked it said there was no fingerprint scanner compatible with Windows Hello.

I tried updating the driver for the biometric device in the device manager and the icon had a caution on it but it said it was already up to date.

 

Question Info


Last updated December 15, 2019 Views 16,265 Applies to:
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Answer
Hi Shisha. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

See fixes here for Windows Hello:
https://www.bynarycodes.com/windows-hello-not-w...
https://answers.microsoft.com/en-us/windows/for...

1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.

2) Reset Facial Recognition and/or Fingerprint Options
https://blog.goptg.com/how-to-reset-windows-hel...

3) Modify Group Policy Settings (for Pro version only)

Creators Update might have modified some of the crucial settings of Group Policy. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality.

Pres Windows key, type gpedit, and press Enter.
Click on Computer Configuration and open Administrative Templates.
Select Windows Components and open Biometrics.
Click on Facial Features and right-click on Configure enhanced anti-spoofing option.
Select Edit and disable the Configure enhanced anti-spoofing feature.
Reboot your PC.

4) Update drivers

If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers:

Right-click on Windows key and select Device Manager.
Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them.
Select Remove driver software and wait for the removal to be finished.
Repeat the removal with all Windows Hello related drivers and then reboot your PC.
Once done, open Device Manager, click Action -> Scan for hardware changes.
The system should automatically detect and reinstall the drivers.

5) Run Hardware & Devices Troubleshooter at Settings > Update & Security > Troubleshoot.

6) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool as shown here: https://www.howtogeek.com/223864/how-to-uninsta...

7) If nothing else helps then run a Fresh Start: https://www.techrepublic.com/article/how-to-use...

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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