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Windows Hello facial recognition install driver

Hi there,

My facial recognition sign in suddenly stopped working. Following several help blogs I uninstalled the facial recognition driver in 'biometric devices' in the device manager (see photo). When right clicking/taking action 'scan for hardware changes' it however now no longer INSTALLS. It is also no longer visible in my sign in settings.

How can I re install this facial recognition driver? 

Thanks

Hi,
What is the model of your laptop?
Which version of windows are you running?

Restart your system 1 or 2 times and see if the problem persist.

Looking forward to hear back from you.

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Hi there!
Windows 10, laptop HP zbook studio g5 x360.

I have tried restarting my PC a few times... It doesn't seem to install the driver again.

It used to work, until I added security questions for passwords in HP Security. It however asked these questions in Hello WIndows when signing in as well, this is what I wanted to remove. After removing this, sign in switched back to just a password but did not activate the facial recognition again...

Thanks

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You can perform a repair upgrade to fix issues like this. After the upgrade your Windows Hello facial recognition driver is installed . Download and run the media creation tool to perform the repair upgrade.
https://www.microsoft.com/en-in/software-downlo...
There is a well written article in this page to perform repair upgrade:
https://www.tenforums.com/tutorials/16397-repai...

Note: This is a non-Microsoft website. The page appears to be providing accurate,
safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
Thoroughly research any product advertised on the site before you decide to download and install it.

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Thank you for your help. I re installed all drivers via the Windows 10 download and now have the facial recognition in my drivers device manager overview again. It is also available as a setting option. However, at sign in it still doesn't work. Any idea what would fix it?

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Last updated February 12, 2025 Views 9,478 Applies to: