Windows Hello Face Recognition is not working

Hi Prateek. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

See fixes for Face Recognition:

Windows Hello Facial Recognition Not Working - HP Support Community - 7036715

How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update

See fixes here for Windows Hello:
https://www.bynarycodes.com/windows-hello-not-w...
https://answers.microsoft.com/en-us/windows/for...

1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.

2) Reset Facial Recognition and/or Fingerprint Options
https://blog.goptg.com/how-to-reset-windows-hel...

3) Modify Group Policy Settings (for Pro version only)

Creators Update might have modified some of the crucial settings of Group Policy. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality.

Pres Windows key, type gpedit, and press Enter.
Click on Computer Configuration and open Administrative Templates.
Select Windows Components and open Biometrics.
Click on Facial Features and right-click on Configure enhanced anti-spoofing option.
Select Edit and disable the Configure enhanced anti-spoofing feature.
Reboot your PC.

4) Update drivers

If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers:

Right-click on Windows key and select Device Manager.
Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them.
Select Remove driver software and wait for the removal to be finished.
Repeat the removal with all Windows Hello related drivers and then reboot your PC.
Once done, open Device Manager, click Action -> Scan for hardware changes.
The system should automatically detect and reinstall the drivers.

5) Run Hardware & Devices Troubleshooter at Settings > Update & Security > Troubleshoot.

6) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool as shown here: https://www.howtogeek.com/223864/how-to-uninsta...

7) If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:
https://www.howtogeek.com/223864/how-to-uninsta....

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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