Windows Hello Face and Fingerprint Unavailable

Hello,

See if this fix helps you:

https://www.kapilarya.com/we-couldnt-find-a-fingerprint-scanner-compatible-with-windows-hello-fingerprint

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Hi, good day! I'm Nals and I'll be happy to assist you today.

Can you confirm the exact model of your Lenovo Yoga? Type "msinfo" in the search box on your taskbar and select "System Information" from the search results. Provide the screenshot

Note: IR webcam capability as it is required for Windows 11 Hello Facial Recognition.

Regards,
Nals

This is the information

Thank you for providing the screenshot!

Press the Windows key + I.

Go to > Accounts.

Select Emails and Accounts, is there a work or school Email listed there?

Select Access Work or School, is there a work or school Email listed there?

If it is listed please try to remove it and restart the computer.


If the issue persists, below is the support page for your laptop, where you can download the drivers provide for your system, automatically update the driver: https://pcsupport.lenovo.com/ar/en/products/lap...


--------------------------------------------------------------------------------------------------------
Standard Disclaimer: There are links to non-Microsoft websites. The pages provide accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Please research any product advertised on the sites before downloading and installing it.