Hi, Muhammad Ismail7
Welcome to the Microsoft Community.
I'm sorry to hear about the trouble you're experiencing with your plotter cutter not being detected and working properly, accompanied by the error message "Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed."
This error typically indicates a communication issue between the device and Windows. Here are a few steps you can try to troubleshoot the problem:
Update USB drivers: Ensure that your USB drivers are up-to-date. You can do this by going to Device Manager, locating the USB device, right-clicking on it, and selecting "Update driver."
Check USB connections: Make sure the USB cable is securely connected to both the plotter cutter and your computer. Try using a different USB port to see if that resolves the issue.
Test the plotter cutter on another computer: This can help determine if the issue is specific to your computer, or if it's a problem with the plotter cutter itself.
If none of these steps resolve the issue, please provide more details about your setup (such as the make and model of the plotter cutter, your computer's operating system version, etc.), so I can further assist you in troubleshooting.
Thank you for your patience, and I'll do our best to help you resolve this issue.
Best Regards
Martin | Microsoft Community Support Specialist
